Care Coordinator - Home care in Lowestoft

We are a caring and compassionate, family-owned domiciliary care company. At Kingsley, family matters, and we’re always going the extra mile in caring for every one of our residents and staff. Kingsley Home Care Services is a unique person-centred service that supports clients, allowing them to maintain their chosen lifestyle from the comfort of their own home. Backed by a successful care home business, we have a strong philanthropic approach to care which resonates in all we do. We offer a unique service of tailored care visits from 1 hour to full-time live-in support.

As an accredited Living Wage employer, we not only offer competitive rates of pay, but we’ll also pay for your full DBS disclosure and offer you a welcome bonus. So, as well as receiving a competitive rate of pay, you’ll also receive a pay rise in line with inflation. We’re more than just a group of colleagues; we’re a family passionate about people, from those we work with to those we care for. We’d love to welcome like-minded professionals to join the friendly faces that make up the Kingsley family.

About the company: At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect. As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation. For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded. Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role: We are looking for a dedicated individual who can work collaboratively as part of a team to uphold the personal care of our service users, while always respecting their dignity and encouraging independence. Your role will involve ensuring the delivery of care services to a consistently high standard. Additionally, you will provide assistance in maintaining the physical environment of the service users and supporting their day-to-day activities within their own home. In the absence of the Home Care Manager, you will be responsible for overseeing care shifts and ensuring the wellbeing of both staff and service users. Applicants must hold a valid driving licence, as the role will require them to travel.

Key duties and responsibilities:

• Maintain dignity and standards of service users and their homes.
• Work as part of an efficient team to ensure smooth running of the service.
• Continue professional development through attending and contributing to training, meetings, and supervisions.
• Comply with Kingsley Home Care Services Health & Safety policy and procedures.
• Represent Kingsley Home Care Services professionally and positively at all times.
• Maintain confidentiality regarding all issues and information relating to service users.
• Support service users’ personal development regarding independence, skills, rights, and choices.
• Ensure that all rota’s are completed and made available to staff in a timely manner.
• Train, assess, and ensure that medication is administered and managed effectively and safely by staff.
• Meet with service users to ensure that their care meets their needs as per their individual care plan.

Skills and attributes:

• 2 years' experience in a care setting with vulnerable individuals.
• Willingness to undertake necessary NVQ or additional training.
• Empathy, understanding, and experience in meeting the needs of service users.
• Strong time management skills and ability to work well under pressure.
• Ability to make balanced, clear, and timely decisions.
• Proactive approach to involving others in decision-making processes.
• Commitment to health and safety practices.

What will you gain? By joining our team as a Domiciliary Care Coordinator, you can expect:

• The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business.
• Ample opportunities to learn and develop your skills, with access to training and development programs.
• A supportive work environment with established procedures and processes to ensure your success.

If you are passionate about making a difference in people's lives and are dedicated to delivering exceptional care, we would love to hear from you.