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- Tasks: Guide families in finding the perfect care, managing enquiries to admissions.
- Company: Kingsley Healthcare, a family-run business dedicated to meaningful care.
- Benefits: Earn £14/hour, enjoy a 4-day work week, and fully paid breaks.
- Why this job: Make a real difference in people's lives while enjoying a great work-life balance.
- Qualifications: Confident self-starter with empathy and commercial awareness; CRM experience preferred.
- Other info: Join a B Corp certified company with outstanding workplace recognition.
The predicted salary is between 23200 - 34800 £ per year.
Could you be the voice that helps a family find the perfect care?
Department: Care Advisory Hub
Salary: £14.00 per hour (Approx. £29,120 per annum) + Performance Related Bonus
Location: Lowestoft (Head Office) – Hybrid (Min 1 day in office)
Contract: Full Time (40 Hours) – Permanent
Shift Pattern: 4-Day Week Model (4 days on, 3 days off)
About the company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About the role
We are transforming our Care Advisory Hub and looking for exceptional individuals to join us. This is NOT a "Call Centre" role. This is a high-impact Sales & Relationship role. You will act as the trusted guide for families navigating the emotional journey of finding care, managing the entire pipeline from the first enquiry to the final move-in.
The 4-Day Week Advantage: We demand high performance, and we reward it with exceptional work-life balance.
Your Schedule: You will work 4 days per week on 10-hour shifts (08:00 – 18:00).
Your Time Off: You will have 3 rest days every week. Fully Paid Breaks: Uniquely, all your breaks (1 hour per shift) are fully paid. Christmas Day: We are CLOSED, guaranteeing you this time off.
Your Role
- Lead Ownership: You are responsible for your own pipeline. You will conduct discovery calls, book showrounds, and relentlessly follow up to drive occupancy.
- Commercial Focus: You will match family needs to the right home, balancing empathy with the commercial drive to convert enquiries into admissions.
- CRM Expertise: You will maintain 100% data accuracy in Care Compass (Salesforce CRM).
Working Pattern & Commitments
Operational Hours: 08:00 – 18:00, 7 days a week.
Weekend Commitment: You must be available to work alternate weekends (Sat & Sun).
Hybrid Working: You may work from home (WFH) on designated days, provided you have a private, quiet workspace suitable for confidential calls (GDPR Requirement).
On-Call Obligation: To support our "Sunday Solo" coverage, you will be part of a rotating Sunday On-Call Rota. Note: This is a resilience measure. If activated (remote/WFH), you will be paid for the hours worked. The standby commitment is compensated via your paid break allowance.
Who We Are Looking For
- Confident Self-Starter: You are happy working autonomously. You can manage your own day and handle complex queries without constant supervision (essential for weekend working).
- Empathetic but Commercial: You can build rapport instantly but are not afraid to discuss fees and funding.
- Tech-Savvy: Experience with Salesforce or similar CRM systems is a distinct advantage.
Reports to: Senior Care Advisor
Supplementary information
This role operates on a strict 4-day rolling rota (10-hour shifts, 08:00–18:00). Can you commit to this pattern? This role requires working alternate weekends (Sat & Sun) and participation in a Sunday On-Call roster. Is this acceptable to you? For Hybrid working, do you have a private, quiet workspace at home that meets GDPR privacy standards? Are you able to attend the Lowestoft Head Office a minimum of one day per week?
Care Advisor (Relationship & Sales Focus) in Lowestoft employer: Kingsley Healthcare
Contact Detail:
Kingsley Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Advisor (Relationship & Sales Focus) in Lowestoft
✨Tip Number 1
Get to know the company inside out! Research Kingsley Healthcare's values and recent achievements. When you chat with them, drop in some of that knowledge to show you're genuinely interested and aligned with their mission.
✨Tip Number 2
Practice your pitch! You’ll want to convey your passion for care and your sales skills clearly. Role-play with a friend or in front of a mirror to nail down your delivery and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re proactive and keen!
We think you need these skills to ace Care Advisor (Relationship & Sales Focus) in Lowestoft
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care shine through! We want to see how much you care about helping families find the right support. Share personal experiences or motivations that drive you to apply for this role.
Tailor Your CV: Make sure your CV is tailored to the Care Advisor role. Highlight any relevant experience in sales or relationship management, and don’t forget to mention your tech-savviness with CRM systems like Salesforce. We love seeing how your skills match our needs!
Be Authentic: We value authenticity, so be yourself in your application. Use a friendly tone and don’t hesitate to share your unique perspective on care. This helps us get to know the real you and how you might fit into our family-run business.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kingsley Healthcare
✨Know the Company Inside Out
Before your interview, take some time to research Kingsley Healthcare. Understand their values, mission, and recent achievements, like their B Corp certification. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Empathy and Sales Skills
As a Care Advisor, you'll need to balance empathy with a commercial focus. Prepare examples from your past experiences where you've successfully built rapport with clients while also achieving sales targets. This will demonstrate that you can handle the emotional aspects of the role while driving results.
✨Familiarise Yourself with CRM Systems
Since the role requires maintaining data accuracy in Salesforce or similar CRM systems, brush up on your tech skills. If you have experience with these tools, be ready to discuss how you've used them effectively in previous roles. If not, show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think about scenarios where you had to manage complex queries or navigate difficult conversations. Practising your responses will help you feel more confident during the interview.
