At a Glance
- Tasks: Lead quality improvements in care services and ensure compliance with regulations.
- Company: Join a family-run care home group dedicated to making a difference.
- Benefits: Competitive salary, car allowance, career development, and wellness programmes.
- Other info: Dynamic role with travel across various locations and opportunities for professional growth.
- Why this job: Make a real impact on the quality of care for those in need.
- Qualifications: Experience in quality and compliance within adult social care is essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
About The Company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day.
Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
About The Company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day.
Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK's only large care home provider to achieve B Corp certification , we continue to lead the sector in responsible, values-driven care.
In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year , a testament to our commitment to quality and innovation.
For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome. co. uk , reflecting consistently high standards and resident satisfaction.
We are also proud to be a Real Living Wage employer , ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.
About The Role
We are looking for an experienced Service Quality Manager to join our Quality Team, supporting a range of care services including residential and nursing care, homecare and specialist services.
This is a hands-on quality and compliance role and we are looking for someone who can make an immediate impact.
You will need to be confident working directly with service managers and operational teams, identifying areas of concern, supporting improvement and ensuring actions are completed and improvements are sustained.
The role will be predominantly based across London, Weymouth, Bournemouth and Milford on Sea, so applicants must be able and willing to travel regularly between these locations.
There may also be a requirement to support services in other areas from time to time.
Reports to
- Director of Service Quality
- Key duties and responsibilities
You will work closely with service managers and operational teams to monitor and improve the quality and safety of care across our services.
- Your Responsibilities Will Include
- Completing quality, compliance and service audits and identifying areas requiring improvement.
- Reviewing care documentation, governance systems and evidence of regulatory compliance.
- Supporting services to develop and complete robust action plans following audits, inspections or identified concerns.
- Working alongside managers to embed improvements rather than simply identifying what needs to change.
- Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing.
- Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity.
- Identifying emerging risks, themes and trends and ensuring these are appropriately escalated.
- Providing practical advice, coaching and guidance to managers and teams.
- Following up improvements to ensure changes have been embedded and sustained.
- Promoting a positive culture of learning, accountability and continuous improvement.
Skills and attributes
This role requires someone with strong, practical experience of quality and compliance within adult social care.
- You Should Have
- Proven experience in a quality, compliance, auditing or senior operational role within adult social care.
- A strong working knowledge of CQC regulations and the regulatory framework.
- Experience of auditing care services and developing and monitoring improvement plans.
- The confidence to identify poor practice, challenge appropriately and support managers to make improvements.
- The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns.
- Strong written skills and the ability to produce clear, evidence-based reports.
- Excellent communication and relationship-building skills.
- The ability to manage your own workload and prioritise effectively across several services.
- A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care.
- The ability to travel regularly between services.
Experience of working across residential, nursing, homecare or specialist services would be advantageous.
()Important information for applicants
This is a field-based role involving regular travel and a significant amount of time working directly within our services.
It is not a predominantly home-based quality or administrative position.
We are therefore looking for someone who is comfortable being visible within services, working alongside managers and teams, reviewing practice first-hand and taking ownership of driving improvements through to completion.
What will you gain?
You will join an experienced and supportive team with a genuine opportunity to influence the quality of care across our services.
You will have the autonomy to use your professional judgement, while receiving support from the wider Quality and Operations teams.
We encourage constructive challenge, shared learning and practical improvement, with opportunities for continued professional development.
If you are an experienced care quality professional who enjoys getting into services, identifying what needs to improve and working with teams to make that improvement happen, we would like to hear from you.
- South of England, Weymouth
- Type: Permanent
- Shift: Salaried
- Excellent PRP
- Monthly Car Allowance
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
- We'll pay for your full DBS disclosure
- Excellent performance related bonus
- Monthly Car Allowance
- 25 days annual leave plus bank holidays entitlement
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits & Discount Scheme
- Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
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Service Quality Manager in Weymouth employer: Kingsley Healthcare Group
Kingsley Healthcare Group is an exceptional employer, offering a supportive and family-oriented work culture at Four Oaks Care Home in Trafford. With competitive pay, a £2,000 welcome bonus, and ample opportunities for career progression, we prioritise the growth and well-being of our staff while ensuring the highest standards of clinical care for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Service Quality Manager in Weymouth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kingsley Healthcare Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kingsley Healthcare Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kingsley Healthcare Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Quality Manager in Weymouth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kingsley Healthcare Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kingsley Healthcare Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kingsley Healthcare Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kingsley Healthcare Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kingsley Healthcare Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kingsley Healthcare Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
