Operations Manager

About the role

Kingsley Healthcare is a forward-thinking, progressive organisation that puts its people first. We’re looking for an Operations Manager to support our multiple care homes across the North West. You’ll be accountable for operational performance, regulatory compliance, quality of care and environment, and the delivery of financial and commercial objectives. You’ll provide visible leadership, hands-on support and focused mentoring to Home Managers and teams, driving consistent standards and sustainable improvement.

This role demands more than oversight. It calls for decisive leadership, commercial awareness and the confidence to challenge, innovate and raise the bar. You’ll play a pivotal role in aligning day-to-day operations with the Kingsley vision and values, leading our homes to deliver outstanding outcomes for residents and teams alike. This isn’t a role for the average Operations Manager. It’s for someone ready to own the outcome and lead with impact.

Reports to: Regional Operations Manager/ Operations Director

Key duties and responsibilities:

• Provide effective leadership and management, including ensuring the appropriate people are recruited for key roles and trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

Skills and attributes:

• Proven experience in managing operations in a care home or similar healthcare setting.
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyse data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast-paced environment.
• Hold a full UK driving licence.

Education and qualification:

NMC registered nurse with relevant post-registration experience, desirable but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.