Service Quality Manager in Lowestoft

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification in 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year. For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023). If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time. You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction.

The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.

Skills and attributes:

• Proven experience in a similar quality or compliance role within homecare or healthcare.
• Strong knowledge of CQC homecare regulations and standards.
• Excellent leadership, communication, and stakeholder engagement skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail with the ability to prioritise multiple tasks effectively.
• A genuine commitment to person-centred care and continuous quality improvement.
• A full UK driving licence.

What will you gain?

You will join a supportive and dedicated team that values putting people first. We believe staff wellbeing directly impacts the quality of care our clients receive. There are ample opportunities for learning and development, supported by clear processes and guidance every step of the way.

Benefits:

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme.
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
• We’ll pay for your full DBS disclosure.
• Excellent performance related bonus.
• Monthly Car Allowance.
• 25 days annual leave plus bank holidays entitlement.
• Company Pension Scheme.
• Employee Wellness Health Assured Benefit Programme.
• Employee Benefits & Discount Scheme.

Your right to work in the UK: In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.