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- Tasks: Lead hospitality operations, ensuring exceptional care and experiences for residents.
- Company: Kingsley Healthcare is a family-run care home group dedicated to making a meaningful difference in lives.
- Benefits: Enjoy a comprehensive induction, career development, and discounts through the Blue Light Card Scheme.
- Why this job: Join a passionate team in a supportive environment that values compassion and personal connections.
- Qualifications: Experience in hospitality or care homes, with strong communication and organisational skills required.
- Other info: Located in a beautiful Edwardian building with a stunning garden, just outside Norwich.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About The Company
At Kingsley Healthcare, we are more than just a care home group – we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation. For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded. Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About The Role
As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a “healthy living” food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager
Key duties and responsibilities
- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
- Deliver exceptional experiences for residents, surpassing their needs and expectations.
- Oversee food service operations, collaborating closely with the chef for quality meals on time.
- Develop engaging activities promoting residents\’ interests, fun, and well-being.
- Maintain a top-notch first impression experience and uphold high cleanliness standards.
- Address maintenance issues promptly to keep the facility in good condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well-trained and equipped for effective performance.
- Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and attributes
- Previous experience with a hospitality background—preferably some hotel experience.
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.
This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
What you will need to know
- Brooke House Care Home, Brooke, Norfolk
- Pay: ÂŁ30,000 per year
- Type: Permanent
- Shift: Days
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this scheme that offers discounts on holidays, days out and over 15,000 national brands.
- We’ll pay for your full DBS disclosure.
Location
Set in countryside just outside Norwich, Brooke House offers residential and dementia care in an elegant Edwardian building, formerly home to the Mackintosh family, of Quality Street fame. Residents love the beautiful decor, period features and stunning garden. Brooke Gardens, Brooke, Norwich NR15 1JH
Your right to work in the UK
In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
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Hospitality Manager (Care Home) employer: Kingsley Healthcare Group
Contact Detail:
Kingsley Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager (Care Home)
✨Tip Number 1
Familiarise yourself with Kingsley Healthcare's values and mission. Understanding their commitment to compassionate care and community engagement will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of Kingsley Healthcare. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Hospitality Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage hospitality operations effectively. Highlight instances where you improved resident satisfaction or streamlined processes, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for working in a care environment during any interactions with the recruitment team. Your enthusiasm for delivering exceptional care and creating a positive atmosphere for residents will set you apart from other candidates.
We think you need these skills to ace Hospitality Manager (Care Home)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly within care homes or similar environments. Emphasise your people management skills and any specific achievements that align with the values of Kingsley Healthcare Group.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional care. Mention how your values align with those of Kingsley Healthcare, such as compassion and integrity, and provide examples of how you've demonstrated these in your previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisational abilities, and knowledge of health and safety regulations. Use specific examples to illustrate how you have successfully applied these skills in past positions.
Show Enthusiasm for the Role: Convey your genuine interest in the Hospitality Manager position by discussing why you want to work at Kingsley Healthcare Group specifically. Mention their commitment to quality care and how you can contribute to their mission of making a meaningful difference in residents' lives.
How to prepare for a job interview at Kingsley Healthcare Group
✨Show Your Passion for Care
Make sure to express your genuine interest in providing exceptional care. Share personal anecdotes or experiences that highlight your commitment to improving residents' lives, as this aligns with the company's values.
✨Demonstrate People Management Skills
Prepare examples of how you've successfully managed teams in previous roles. Discuss your approach to fostering a positive work environment and how you motivate staff to deliver top-notch service.
✨Know the Regulations
Familiarise yourself with relevant laws and regulations in the care sector, such as health and safety legislation. Being knowledgeable will show that you are serious about compliance and maintaining high standards.
✨Engage with the Interviewers
During the interview, build rapport with your interviewers by asking thoughtful questions about their experiences at Kingsley Healthcare. This demonstrates your interest in the company culture and your potential fit within the team.
