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- Tasks: Ensure excellent customer experience through food service and presentation in a care home.
- Company: Join Kingsley Healthcare, a family-run business making a meaningful difference every day.
- Benefits: Competitive pay, career development, employee discounts, and comprehensive training.
- Why this job: Be part of a caring team that values people and delivers exceptional service.
- Qualifications: Previous hospitality experience and strong communication skills required.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 26300 - 26300 £ per year.
About The Company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you’re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About The Role
To ensure there is always a focus on ensuring excellent customer experience, by ways of presentation and food service within the home.
Reports to: Hospitality Manager/Home Manager
Skills and attributes:
- Previous experience of hospitality essential with considerable experience in food and beverage service
- Possess excellent communication, motivational and interpersonal skills
- Have good organisational skills
- An eye for detail
What will you gain?
You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
Location: Park Lane Care Home, situated in the heart of Congleton, offers residential and dementia care in an environment that embodies homely comfort. Residents appreciate the lovingly redecorated interior and facilities which include a chic hair salon and the home's very own "pub". 7-9 Park Lane, Congleton CW12 3DN
Pay: £12.60 per hour
Type: Permanent
Shift: Days
Benefits:
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
- We’ll pay for your full DBS disclosure.
- Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.
- Enhanced rates of pay for bank holidays.
Your right to work in the UK: In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
Guest Experience Host – Care Home Hospitality in Congleton employer: Kingsley Healthcare Group
Contact Detail:
Kingsley Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host – Care Home Hospitality in Congleton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kingsley Healthcare's values and mission. This will help you connect your own experiences with their goals, showing them you're a perfect fit for their family-run business.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Host, you'll need to shine in customer service. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Show off your hospitality experience! Be ready to share specific examples of how you've delivered excellent service in the past. Highlighting your attention to detail and organisational skills will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your enthusiasm for joining our caring team at Kingsley Healthcare.
We think you need these skills to ace Guest Experience Host – Care Home Hospitality in Congleton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional care shine through. We want to see how you connect with our values and how you can make a meaningful difference in the lives of our residents.
Tailor Your Experience: Make sure to highlight your previous hospitality experience, especially in food and beverage service. We love seeing how your skills align with what we do, so don’t hold back on sharing relevant examples!
Be Personable: Since this role is all about customer experience, use your application to showcase your excellent communication and interpersonal skills. We’re looking for someone who can connect with both residents and team members alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our caring team!
How to prepare for a job interview at Kingsley Healthcare Group
✨Know the Company Inside Out
Before your interview, take some time to research Kingsley Healthcare. Understand their values, mission, and recent achievements. This will not only show your genuine interest but also help you align your answers with their ethos of compassion and integrity.
✨Showcase Your Hospitality Experience
Since previous hospitality experience is essential for this role, be ready to discuss specific examples from your past jobs. Highlight situations where you went above and beyond to enhance customer experience, as this aligns perfectly with the expectations of a Guest Experience Host.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where your interpersonal skills made a difference in a challenging situation, showcasing your ability to connect with both residents and team members.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about team dynamics or opportunities for professional development. This shows you're not just looking for any job, but are genuinely interested in contributing to their mission.