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- Tasks: Lead a high-performing team to enhance client retention and drive revenue growth.
- Company: Award-winning fintech firm focused on innovative payment solutions.
- Benefits: Competitive salary, bonuses, and strong career progression opportunities.
- Other info: Join a diverse and inclusive workplace that values your unique perspective.
- Why this job: Shape the future of fintech while making a real impact on client relationships.
- Qualifications: Experience in fintech account management and proven leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Our client is an award-winning global provider of foreign exchange and payment solutions, on a mission to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction.
This is a senior leadership role responsible for managing and growing relationships with established financial institution clients, including PSPs, EMIs, FX brokers, and CFD firms. The role focuses on client retention, revenue growth, and long-term account development, ensuring clients remain engaged while identifying opportunities to expand wallet share across payments infrastructure and FX services. You will act as a strategic partner to fintech clients, balancing commercial growth with compliance requirements, while leading a high-performing retention team.
Key Responsibilities- Leadership & Team Management
- Build and lead a high-performing fintech retention team
- Set and drive KPIs across retention, revenue growth, and client satisfaction
- Coach and develop team members across client management, upselling, and compliance awareness
- Client Retention & Account Management
- Own and develop relationships with key fintech clients (PSPs, EMIs, CFD and FX brokers)
- Design and execute retention strategies to reduce churn and increase client lifetime value
- Lead regular client reviews covering volumes, pricing, FX usage, and future growth plans
- Act as the senior escalation point for client issues
- Revenue Growth & Commercial Strategy
- Identify and deliver cross-sell opportunities across FX and payment solutions
- Manage pricing and profitability across key accounts
- Work with clients on volume forecasting and growth planning
- Internal Collaboration
- Partner with product teams to improve payments, API integrations, and client experience
- Support sales teams with insights and client references
- Work closely with operations and treasury to ensure smooth execution of transactions
- Data & Performance Management
- Monitor client performance including volumes, revenue, and risk indicators
- Report on retention, growth, and key account metrics
- Maintain accurate forecasting and CRM data
- Strong experience in fintech, FX, or payments account management
- Deep understanding of PSPs, EMIs, FX brokers, and CFD client models
- Experience managing high-risk clients within a regulated environment
- Proven leadership experience managing and developing teams
- Strong commercial mindset with the ability to drive revenue growth
- Excellent relationship management and stakeholder engagement skills
- Analytical and data-driven approach to client management
- Senior leadership role within a high-growth fintech environment
- Opportunity to shape and lead a key revenue-driving function
- Strong career progression and impact at a strategic level
- Competitive salary, bonus, and benefits package
Diversity & Inclusion: Our client is committed to building an inclusive workplace where diverse perspectives are valued, and everyone has the opportunity to succeed and grow.
Head of Desk - Fintech (Retention) in London employer: Kingsley Adams Finance Recruitment
Contact Detail:
Kingsley Adams Finance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Desk - Fintech (Retention) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and how they fit into the broader fintech landscape. This will help you speak confidently about how you can contribute to client retention and revenue growth during your chat.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in managing teams and driving results. Use specific examples of how you've improved client relationships or increased revenue in previous roles to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Head of Desk - Fintech (Retention) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in fintech, account management, and client retention. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about fintech and how you can contribute to our mission. Be sure to mention specific achievements that demonstrate your leadership and client management skills.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, don’t forget to highlight your analytical abilities. Share examples of how you've used data to drive client retention or revenue growth in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kingsley Adams Finance Recruitment
✨Know Your Fintech Stuff
Make sure you brush up on your knowledge of fintech, especially around PSPs, EMIs, and FX brokers. Understand the current trends and challenges in the industry, as this will show your potential employer that you're not just familiar with the basics but are genuinely engaged with the sector.
✨Showcase Your Leadership Skills
Since this is a senior role, be ready to discuss your leadership style and experiences. Prepare examples of how you've built and led high-performing teams in the past, focusing on client retention and revenue growth. Highlight any specific KPIs you've driven and how you coached team members to success.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Be ready to discuss how you would handle client retention strategies, manage escalations, and identify cross-sell opportunities. This will demonstrate your strategic thinking and problem-solving skills.
✨Data-Driven Mindset
Since the role involves monitoring client performance and reporting on key metrics, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss your analytical approach and how it has positively impacted client relationships and revenue growth.