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- Tasks: Assist with patient reception, appointment bookings, and managing medical records.
- Company: Join a friendly GP practice in beautiful South Devon.
- Benefits: Gain a Business Admin Level 3 qualification and access to IT training courses.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Start your career in healthcare while making a difference in patients' lives.
- Qualifications: Good GCSE or A Level results, strong communication skills, and empathy.
The predicted salary is between 15000 - 20000 £ per year.
Candidates will need to have good communication skills, computer literacy and enjoy working with people. Have a good education with excellent GCSE results and/or A Level results or equivalent. Good English written and spoken skills. You need to be accurate, methodical and empathetic. The successful applicant will work towards a Business Admin Level 3 qualification under the guidance of an approved local training provider. Opportunities will also be available to attend I.T. and other training courses.
Main duties of the job:
- Greeting patients, booking them in to clinics
- Answering incoming calls on behalf of the Practice, dealing efficiently with general enquiries from patients and transferring calls accordingly
- Booking appointments for GPs, Nurse and other service providers across both surgeries and using our surgery triage system KLINIK
- Ensuring that all calls are answered promptly, accurately and professionally - full training will be given
- Taking accurate messages where appropriate
- Registering new patients and temporary patients checking identity
- Maintaining electronic appointment systems
- Managing an online appointment booking system
- Informing patients of test results
- Ensuring security of premises and arranging maintenance of equipment
- Monitoring generic enquiries/records and information and chronic disease emails
Patient Records:
- Action all change of name and address forms and notifications
- Ensure patients who live outside the boundary complete an out of area application
- Average and calculate home blood pressure readings
- Using MS Office software WORD and EXCEL and Networked computers
- Using the TPP-SystmOne medical records system
- Using emails and Internet
- Maintaining the highest standards of confidentiality and information governance
- Use of office equipment: computers, phones, printers, photocopiers and laminator
About us:
A wonderful opportunity exists for a bright, enthusiastic, customer orientated person to work, learn and develop a career in this popular area of employment. Based locally in South Devon you will work with the friendly GP practice team based at Kingskerswell and Ipplepen Health Centres.
Person Specification:
- Qualifications: GCSE or A Level
- Experience: Good English written and spoken skills, accuracy, methodical and empathetic
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apprentice Medical Administrator in Kingskerswell employer: Kingskerswell & Ipplepen Medical Practice
Contact Detail:
Kingskerswell & Ipplepen Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Medical Administrator in Kingskerswell
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Kingskerswell & Ipplepen Medical Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your communication skills! Since this role requires good communication, try role-playing common scenarios you might face as an Apprentice Medical Administrator. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your tech skills! Brush up on your MS Office skills, especially Word and Excel. You might even want to mention any experience with medical records systems if you have it. Being tech-savvy is a big plus in this role!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team at Kingskerswell & Ipplepen Medical Practice.
We think you need these skills to ace Apprentice Medical Administrator in Kingskerswell
Some tips for your application 🫡
Show Off Your Communication Skills: Since good communication is key for this role, make sure to highlight your ability to interact with people. Use clear and concise language in your application to demonstrate your written communication skills.
Be Methodical and Accurate: This job requires a methodical approach, so ensure your application reflects your attention to detail. Double-check for any typos or errors before submitting, as accuracy is crucial in a medical environment.
Tailor Your Application: Make your application stand out by tailoring it to the specific requirements of the Apprentice Medical Administrator role. Mention your relevant experiences and how they align with the duties listed in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining our friendly team!
How to prepare for a job interview at Kingskerswell & Ipplepen Medical Practice
✨Brush Up on Your Communication Skills
Since the role requires good communication skills, practice how you introduce yourself and respond to common interview questions. Think about examples from your past experiences where you've effectively communicated with others, especially in a customer service context.
✨Familiarise Yourself with Medical Terminology
Even though full training will be provided, having a basic understanding of medical terminology can give you an edge. Research common terms used in a medical practice and be prepared to discuss how you would handle patient queries or appointments.
✨Show Off Your Tech Savvy
The job involves using MS Office and specific medical record systems. Brush up on your skills with Word and Excel, and if possible, get familiar with TPP-SystmOne. Being able to demonstrate your computer literacy during the interview will show that you're ready to hit the ground running.
✨Emphasise Your Empathy and Methodical Nature
This role requires accuracy and empathy when dealing with patients. Prepare to share examples of how you've shown these qualities in previous roles or situations. This will help the interviewers see that you understand the importance of these traits in a medical environment.