At a Glance
- Tasks: Manage overdue payments and optimise debt recovery processes with a focus on customer success.
- Company: Join a supportive team in the motor insurance industry with a progressive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and your birthday off!
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving payment collections and enhancing customer experiences.
- Qualifications: 12 months experience in credit control or debt recovery, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Salary 25k – 30k DOE OTE 35k – 40k
The Role
We’re looking for a Credit Control Officer to join our team. In this role, you will work closely with Customer Success and Operations to improve payment collections and optimise debt recovery processes.
What You'll Do
- Managing the collection of overdue and defaulted payments, liaising with customers and finance providers to minimise cancellations and maximise recovery outcomes
- Proactively monitoring and recovering outstanding debt, ensuring timely escalation of high-risk or aged accounts
- Reconciling insurer account statements and investigating and resolving discrepancies in collaboration with internal teams
- Reconciling payment provider accounts, ensuring accurate allocation of funds to customer records
- Managing and resolving payment queries efficiently while delivering a high standard of customer service
- Working closely with internal departments to resolve issues and improve processes
- Supporting the maintenance of accurate financial records in line with internal controls and audit requirements
- Monitoring aged debt and contributing to reporting on collections performance
- Identifying trends in customer behaviour, payment issues and customer feedback to support continuous improvement
- Providing actionable insights to enhance processes, customer experience and overall service delivery
- Ensuring compliance with company policies, regulatory requirements and financial procedures
What You'll Need to Succeed
- A minimum of 12 months’ experience within the motor insurance industry
- Previous experience within credit control, collections or debt recovery
- Proven ability to manage multiple schemes simultaneously while maintaining performance targets and compliance standards
- Experience managing marketing spend and the ability to optimise performance to maximise profitability
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and stakeholders
- A proactive and solutions-focused approach to resolving customer queries and payment issues
- Strong organisational skills with the ability to prioritise workloads effectively
- The ability to collaborate with internal teams to deliver positive outcomes for both customers and the business
- A good understanding of compliance requirements, including Consumer Duty
- Strong attention to detail and accurate record-keeping skills
What We Offer
At IU, we provide a supportive and progressive working environment alongside the following benefits:
- Competitive salary package
- 25 days’ holiday plus Bank Holidays and your birthday off
Credit Controller in Teddington employer: Kingsgate Recruitment
Join our Leeds office as a Dispute Resolution Solicitor/Legal Executive and experience the perfect blend of stability and innovation in a supportive work environment. With a focus on professional development, generous benefits including a hybrid working model, and a commitment to work/life balance, we empower our employees to thrive both personally and professionally while contributing to meaningful client outcomes.
