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- Tasks: Support and train clients on IT solutions in a hybrid work environment.
- Company: Join a fast-growing company providing specialised IT solutions for private healthcare.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: 5 GCSEs including English and Maths; 3+ years in customer service required.
- Other info: Opportunity to develop training materials and enhance client experiences.
The predicted salary is between 28800 - 43200 £ per year.
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Service Delivery Associate, Staines-upon-Thames
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Client:
KINGSGATE RECRUITMENT
Location:
Staines-upon-Thames, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
839fd6e82246
Job Views:
10
Posted:
27.06.2025
Expiry Date:
11.08.2025
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Job Description:
Overview
Our client provides an extensive range of specialised IT solutions and systems for the private healthcare market including practice management systems, online billing, secure messaging and clinical coding tools. They are now seeking a Service Delivery Associate to join their fast growing team. This is a hybrid with 3 days in the office and 2 at home once probation period has been completed
The Role
- Deliver high-quality support and training to clients.
- Deliver training on pre-defined training content and supporting clients through completing online registration forms.
- Work with Service Delivery team to deliver client and internal training on products and services.
- Develop and maintain comprehensive user guides for both current and upcoming systems.
- Develop and maintain training modules if deemed relevant.
- Internal and client training on both current and upcoming systems.
- Ensure a positive on-boarding experience for new clients registering for systems.
- Configure and customise systems for clients with attention to detail.
- Plan and facilitate internal and external meetings.
- Ensure robust processes and procedures are maintained.
- Work with appropriate functions and colleagues to meet client needs.
- Identifying opportunities for product enhancements and developments.
- Act as an ambassador for the company.
- Any other duties required by the business.
The Person
Qualifications
- Minimum education 5 GCSE’s (including English and Math’s) or equivalent vocational qualification. Experience
- Knowledge of the Private Healthcare industry advantageous but not essential.
- Experience in updating and creating onboarding material.
- Technical understanding of Healthcode systems is advantageous.
- 3+ years Customer Service Experience
- Professional and Personal Skills
- Strong written and verbal communication skills essential
- Cross functional ability to communicate at all levels
- Highly organised, good planning skills
- High level of attention to detail
- Able to work on own initiative and multi-task as well as ability to work under pressure
- Proficient in Word, Excel PowerPoint, and Outlook.
- Flexible approach to work / multi-tasking
- Ability to take a logical approach to problem solving
- Strong desire to assist customers
- Friendly personality
- Ability to demystify technical issues using plain language.
- Team player with an ability to lead team members.
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Service Delivery Associate employer: Kingsgate Recruitment
Contact Detail:
Kingsgate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Associate
✨Tip Number 1
Familiarise yourself with the private healthcare industry, even if you don't have direct experience. Understanding the terminology and common challenges faced by clients can help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved issues or improved client satisfaction in previous roles. This will demonstrate your ability to deliver high-quality support.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant projects where you had to manage multiple tasks or deadlines. This is crucial for a role that requires planning and facilitating meetings.
✨Tip Number 4
Prepare to discuss your approach to creating onboarding materials and training modules. Think about how you can make complex information accessible and engaging for clients, as this is a key part of the role.
We think you need these skills to ace Service Delivery Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any training roles. Emphasise your ability to communicate effectively and your attention to detail, as these are key skills for the Service Delivery Associate position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the private healthcare industry and how your previous experiences align with the responsibilities of the role. Show enthusiasm for the company and the position.
Highlight Relevant Skills: In your application, focus on your organisational skills, ability to multi-task, and experience in creating onboarding materials. Provide examples of how you've successfully trained others or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Kingsgate Recruitment
✨Research the Company
Before your interview, take some time to learn about the company and its services. Understanding their specialised IT solutions for the private healthcare market will help you tailor your responses and show genuine interest.
✨Prepare for Role-Specific Questions
Expect questions related to customer service and training delivery. Be ready to discuss your experience in creating onboarding materials and how you've successfully supported clients in the past.
✨Showcase Your Communication Skills
As a Service Delivery Associate, strong communication is key. Practice explaining complex concepts in simple terms, as this will demonstrate your ability to assist customers effectively.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and maintain attention to detail. Share examples of how you've successfully planned and facilitated meetings or training sessions in previous roles.
