At a Glance
- Tasks: Manage overdue payments and optimise debt recovery processes with a focus on customer success.
- Company: Join a supportive team in the motor insurance industry with a progressive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and your birthday off!
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving payment collections and enhancing customer experiences.
- Qualifications: 12 months experience in credit control or debt recovery, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Salary 25k – 30k DOE OTE 35k – 40k
The Role
We’re looking for a Credit Control Officer to join our team. In this role, you will work closely with Customer Success and Operations to improve payment collections and optimise debt recovery processes.
What You'll Do
- Managing the collection of overdue and defaulted payments, liaising with customers and finance providers to minimise cancellations and maximise recovery outcomes.
- Proactively monitoring and recovering outstanding debt, ensuring timely escalation of high-risk or aged accounts.
- Reconciling insurer account statements and investigating and resolving discrepancies in collaboration with internal teams.
- Reconciling payment provider accounts, ensuring accurate allocation of funds to customer records.
- Managing and resolving payment queries efficiently while delivering a high standard of customer service.
- Working closely with internal departments to resolve issues and improve processes.
- Supporting the maintenance of accurate financial records in line with internal controls and audit requirements.
- Monitoring aged debt and contributing to reporting on collections performance.
- Identifying trends in customer behaviour, payment issues and customer feedback to support continuous improvement.
- Providing actionable insights to enhance processes, customer experience and overall service delivery.
- Ensuring compliance with company policies, regulatory requirements and financial procedures.
What You'll Need to Succeed
- A minimum of 12 months’ experience within the motor insurance industry.
- Previous experience within credit control, collections or debt recovery.
- Proven ability to manage multiple schemes simultaneously while maintaining performance targets and compliance standards.
- Experience managing marketing spend and the ability to optimise performance to maximise profitability.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and stakeholders.
- A proactive and solutions-focused approach to resolving customer queries and payment issues.
- Strong organisational skills with the ability to prioritise workloads effectively.
- The ability to collaborate with internal teams to deliver positive outcomes for both customers and the business.
- A good understanding of compliance requirements, including Consumer Duty.
- Strong attention to detail and accurate record-keeping skills.
What We Offer
At IU, we provide a supportive and progressive working environment alongside the following benefits:
- Competitive salary package.
- 25 days’ holiday plus Bank Holidays and your birthday off.
Credit Controller employer: Kingsgate Recruitment
At IU, we pride ourselves on being an excellent employer, offering a supportive and progressive work environment for our Credit Controller team. With a competitive salary package, generous holiday allowance, and a strong focus on employee growth and development, we empower our staff to thrive while fostering a culture of collaboration and continuous improvement. Join us in a role that not only enhances your career but also contributes to meaningful outcomes for our customers and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Kingsgate Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Kingsgate Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Kingsgate Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Kingsgate Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Kingsgate Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Kingsgate Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Kingsgate Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
