At a Glance
- Tasks: Manage collections, optimise debt recovery, and enhance customer experience in a dynamic team.
- Company: Join a growing and ambitious organisation in the insurance sector.
- Benefits: Competitive salary, hybrid working, 25 days leave, and career progression opportunities.
- Other info: Enjoy funded training, gym membership, and a flexible work-life balance.
- Why this job: Make a real impact on customer success while developing your skills in a supportive environment.
- Qualifications: 2+ years in motor insurance and credit control experience required.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen for an experienced Credit Control Officer to join a growing and ambitious organisation within the insurance sector. This role offers the chance to work closely with Customer Success and Operations teams to improve collections performance, optimise debt recovery processes and enhance the customer experience.
The successful candidate will have previous experience within credit control, collections or debt recovery and ideally possess knowledge of the motor insurance industry.
Key Responsibilities- Managing the collection of overdue and defaulted payments
- Liaising with customers and finance providers to maximise recovery outcomes and minimise cancellations
- Monitoring aged debt and proactively recovering outstanding balances
- Escalating high-risk accounts where appropriate
- Reconciling insurer and payment provider accounts
- Investigating and resolving account discrepancies
- Managing payment queries and providing excellent customer service
- Working collaboratively with internal departments to resolve issues and improve processes
- Maintaining accurate financial records and supporting audit requirements
- Producing and contributing to collections and debt performance reporting
- Identifying trends in customer behaviour and payment issues
- Providing insights and recommendations to improve processes and customer outcomes
- Ensuring compliance with company policies and regulatory requirements
- A minimum of 2 years’ experience within the motor insurance industry
- Previous experience within credit control, collections or debt recovery
- Excellent communication and relationship-building skills
- Strong organisational and time management abilities
- A proactive and solutions-focused approach
- Strong attention to detail and accuracy
- Experience working with financial records and reconciliations
- An understanding of compliance requirements, including Consumer Duty
- The ability to manage multiple priorities and workloads effectively
- Basic salary of £25,000 – £30,000 DOE
- Realistic OTE of £35,000 – £40,000
- 25 days annual leave plus Bank Holidays and birthday off
- Hybrid working and flexible hours
- Career progression opportunities
- Funded training and professional qualifications
- Gym membership
- Supportive and progressive working environment
If you would like to discuss this role, please contact Kingsgate Recruitment on 02085497212.
Credit Control Officer employer: Kingsgate Recruitment
Join a dynamic and ambitious organisation in South West London, where as a Credit Control Officer, you will thrive in a supportive and progressive work environment. With competitive salaries, hybrid working options, and ample opportunities for career progression and professional development, this role not only offers a chance to enhance your skills but also to contribute meaningfully to the customer experience in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the hunt for a Credit Control Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit control and the motor insurance industry. We recommend practising common interview questions and having examples ready that showcase your experience in collections and debt recovery.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Credit Control Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and the motor insurance industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Credit Control Officer role. Share specific examples of how you've improved collections or resolved payment issues in the past.
Show Off Your Communication Skills:Since this role involves liaising with customers and finance providers, make sure your application reflects your excellent communication skills. We love candidates who can build relationships and provide top-notch customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kingsgate Recruitment
✨Know Your Numbers
As a Credit Control Officer, you'll be dealing with financial records and reconciliations. Brush up on your knowledge of key metrics related to debt recovery and collections. Be ready to discuss how you've successfully managed overdue payments in the past.
✨Showcase Your Communication Skills
This role requires excellent communication and relationship-building skills. Prepare examples of how you've effectively liaised with customers and finance providers to resolve issues. Highlight any instances where your communication led to improved recovery outcomes.
✨Demonstrate Your Problem-Solving Abilities
A proactive and solutions-focused approach is crucial. Think of specific challenges you've faced in credit control or debt recovery and how you overcame them. This will show your potential employer that you're not just reactive but can also anticipate and solve problems.
✨Understand Compliance Requirements
Familiarise yourself with compliance requirements, especially those related to the motor insurance industry. Be prepared to discuss how you've ensured compliance in your previous roles and how you would approach it in this new position.
