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- Tasks: Manage 5-10 high-value client accounts and drive their success.
- Company: Join a dynamic team focused on delivering exceptional client service.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Why this job: Be the strategic lead for clients, making a real impact on their success.
- Qualifications: Strong communication skills and a passion for client relationships are essential.
- Other info: Opportunity to collaborate with a talented team and develop your career.
The predicted salary is between 24000 - 30000 £ per year.
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts (typically generating £15k+ MRR), they act as the strategic lead—overseeing campaign performance, maintaining client relationships, and driving team success.
- Manage a portfolio of 5–10 accounts
- Fully accountable for client performance and results (75% Retention)
- Assist the onboarding process for new clients including campaign setup and expectations alignment
- Fully responsible for managing and leading client renewals including upsell conversations and retention strategy
- Own all client communications including:
- Leading weekly or bi-weekly catch-up calls with full confidence
- Clearly reporting campaign progress: successes, focus areas and blockers
- Handling tough conversations and managing client expectations with professionalism
- Pushing back appropriately when expectations do not align with campaign realities
- Collate & send daily end-of-day (EOD) dialling notes to clients
- Write and refine outreach scripts and messaging frameworks for campaigns
Account Manager (Manchester) employer: Kingsgate Recruitment
Contact Detail:
Kingsgate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Manchester)
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to account management. Understanding metrics like client retention rates and campaign performance will help you speak confidently about how you can drive success for our clients.
✨Tip Number 2
Practice your communication skills, especially in handling tough conversations. As an Account Manager, you'll need to manage client expectations and push back when necessary, so being articulate and professional is crucial.
✨Tip Number 3
Research our company culture and values. Understanding what makes us tick at StudySmarter will not only help you align your approach but also demonstrate your genuine interest in becoming part of our team.
✨Tip Number 4
Network with current or former Account Managers in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will prepare you for discussions during the interview process.
We think you need these skills to ace Account Manager (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client communication, and performance metrics. Use specific examples that demonstrate your ability to manage client relationships and drive results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with client retention and upselling strategies.
Showcase Communication Skills: Since the role requires leading client communications, emphasise your strong communication skills. Provide examples of how you've successfully handled tough conversations or managed client expectations in previous roles.
Highlight Data-Driven Success: Demonstrate your ability to use data to drive account success. Include any relevant metrics or achievements that showcase your strategic thinking and ability to improve campaign performance.
How to prepare for a job interview at Kingsgate Recruitment
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client accounts. Highlight specific examples where you've successfully retained clients or improved their satisfaction. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Prepare for Tough Conversations
Since the role involves handling tough conversations and managing expectations, think of scenarios where you've had to push back on unrealistic demands. Practise how you would communicate these situations professionally, as this will show your capability in maintaining strong client relationships.
✨Demonstrate Strategic Thinking
The Account Manager role requires driving account success through strategy and insights. Be ready to discuss how you've used data to inform your decisions in past roles. Prepare to share examples of how you've identified improvements and adjusted strategies based on performance metrics.
✨Communicate Clearly and Confidently
As you'll be leading catch-up calls and reporting on campaign progress, practice articulating your thoughts clearly. Use concise language and be confident in your delivery. This will help convey your professionalism and ability to manage client communications effectively.
