Account Manager

Account Manager

Manchester Full-Time 28000 - 30000 £ / year (est.) No home office possible
K

At a Glance

  • Tasks: Manage 5-10 high-value client accounts and drive their success.
  • Company: Join a rapidly expanding digital lead generation company.
  • Benefits: Enjoy a competitive salary and opportunities for professional growth.
  • Why this job: Be the strategic lead, making a real impact on client relationships and campaign performance.
  • Qualifications: Strong communication skills and a knack for client management are essential.
  • Other info: Work in a dynamic team environment with a focus on innovation.

The predicted salary is between 28000 - 30000 £ per year.

Salary: £28,000 to £30,000

Our client is a rapidly expanding digital lead generation company who are seeking an Account Manager to join their growing team. The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts, they act as the strategic lead—overseeing campaign performance, maintaining client relationships, and driving team success. They coordinate a team of Sales Representatives to ensure meetings are booked to target and that clients receive exceptional service.

The Role

  • Manage a portfolio of 5–10 accounts
  • Fully accountable for client performance and results (75% Retention)
  • Assist the onboarding process for new clients including campaign setup and expectations alignment
  • Fully responsible for managing and leading client renewals including upsell conversations and retention strategy
  • Own all client communications including:
  • Leading weekly or bi-weekly catch-up calls with full confidence, clearly reporting campaign progress: successes and focus areas and blockers
  • Handling tough conversations and managing client expectations with professionalism
  • Pushing back appropriately when expectations do not align with campaign realities
  • Collate & send daily end-of-day (EOD) dialling notes to clients
  • Write and refine outreach scripts and messaging frameworks for campaigns
  • Drive account success through strategy, data targeting, and campaign insights
  • Collaborate with and upskill Sales Reps assigned to each account
  • Review performance metrics and proactively identify improvements
  • Troubleshoot underperformance and adjust outbound strategies accordingly
  • Maintain client satisfaction and retention through consistent delivery
  • Proactively communicate with the Directors on client performance and satisfaction
  • Ensure there are no surprises around poor results or unhappy clients
  • Account Manager employer: Kingsgate Recruitment

    Join a dynamic and rapidly expanding digital lead generation company as an Account Manager, where you will play a pivotal role in managing high-value client accounts and driving their success. Our supportive work culture fosters collaboration and professional growth, offering you the opportunity to enhance your skills while working with a dedicated team. Located in a vibrant area, we provide a stimulating environment that encourages innovation and rewards exceptional performance, making us an excellent employer for those seeking meaningful and rewarding employment.
    K

    Contact Detail:

    Kingsgate Recruitment Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Account Manager

    ✨Tip Number 1

    Familiarise yourself with the digital lead generation industry. Understanding the latest trends and challenges will help you speak confidently about how you can contribute to our clients' success during interviews.

    ✨Tip Number 2

    Prepare to discuss your experience in managing client accounts. Be ready to share specific examples of how you've successfully retained clients and driven their performance, as this is crucial for the Account Manager role.

    ✨Tip Number 3

    Showcase your communication skills by practising how you would handle tough conversations with clients. Think about scenarios where expectations didn't align and how you managed those situations professionally.

    ✨Tip Number 4

    Demonstrate your ability to work collaboratively with teams. Be prepared to discuss how you've previously upskilled team members or collaborated on strategies to improve account performance, as teamwork is key in this role.

    We think you need these skills to ace Account Manager

    Client Relationship Management
    Strategic Planning
    Performance Analysis
    Communication Skills
    Problem-Solving Skills
    Sales Strategy Development
    Team Leadership
    Campaign Management
    Data Analysis
    Negotiation Skills
    Upselling Techniques
    Expectation Management
    Adaptability
    Time Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Use specific examples that demonstrate your ability to manage multiple accounts and drive client success.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your strategic approach to managing client accounts and how you can contribute to their growth and retention.

    Highlight Key Skills: Emphasise skills such as communication, problem-solving, and data analysis in your application. These are crucial for an Account Manager role, especially when handling client expectations and performance metrics.

    Showcase Results: Include quantifiable achievements in your application. For instance, mention how you improved client retention rates or successfully managed campaigns that led to significant results.

    How to prepare for a job interview at Kingsgate Recruitment

    ✨Know Your Accounts

    Before the interview, research the types of clients the company works with. Understand their industries and challenges. This will help you demonstrate your ability to manage client relationships effectively.

    ✨Showcase Your Communication Skills

    As an Account Manager, clear communication is key. Prepare examples of how you've successfully handled tough conversations or managed client expectations in the past. This will show your potential employer that you can maintain professionalism under pressure.

    ✨Demonstrate Strategic Thinking

    Be ready to discuss how you would approach managing a portfolio of accounts. Think about strategies for retention and upselling, and be prepared to share your insights on data targeting and campaign performance.

    ✨Prepare for Role-Playing Scenarios

    Expect to engage in role-playing during the interview, where you might need to handle a difficult client conversation. Practise your responses to common scenarios, focusing on how to push back on unrealistic expectations while maintaining a positive relationship.

    K
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