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- Tasks: Manage 5-10 high-value client accounts and drive their success.
- Company: Join a dynamic team focused on delivering exceptional client service.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Why this job: Be the strategic lead for clients, making a real impact on their success.
- Qualifications: Strong communication skills and a passion for client relationships are essential.
- Other info: Opportunity to collaborate with Sales Reps and enhance your professional skills.
The predicted salary is between 24000 - 42000 £ per year.
The Account Manager is responsible for the overall success and growth of a portfolio of high-value client accounts. With full ownership of 5–10 accounts (typically generating £15k+ MRR), they act as the strategic lead—overseeing campaign performance, maintaining client relationships, and driving team success.
- Manage a portfolio of 5–10 accounts
- Fully accountable for client performance and results (75% Retention)
- Assist the onboarding process for new clients including campaign setup and expectations alignment
- Fully responsible for managing and leading client renewals including upsell conversations and retention strategy
- Own all client communications including:
- Leading weekly or bi-weekly catch-up calls with full confidence
- Clearly reporting campaign progress: successes, focus areas and blockers
- Handling tough conversations and managing client expectations with professionalism
- Pushing back appropriately when expectations do not align with campaign realities
- Collate & send daily end-of-day (EOD) dialling notes to clients
- Write and refine outreach scripts and messaging frameworks for campaigns
Contact Detail:
Kingsgate Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your approach during interviews and discussions, showcasing how you can contribute to our mission.
✨Tip Number 2
Prepare to discuss specific strategies you've used in past roles to manage client accounts effectively. Highlighting your experience with retention strategies and upselling will demonstrate your capability to handle the responsibilities of the Account Manager position.
✨Tip Number 3
Practice leading mock client calls with a friend or mentor. This will help you build confidence in managing client communications and handling tough conversations, which are crucial for success in this role.
✨Tip Number 4
Research common performance metrics in account management and be ready to discuss how you would use data to drive improvements. Showing that you can proactively identify issues and adjust strategies will set you apart from other candidates.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management. Focus on your ability to manage client relationships, retention strategies, and any previous successes in upselling or campaign management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of client performance metrics and your approach to maintaining client satisfaction. Mention specific examples of how you've handled tough conversations or improved client outcomes in the past.
Showcase Communication Skills: Since the role requires leading catch-up calls and managing client expectations, demonstrate your communication skills in your application. Use clear and professional language, and consider including examples of successful client interactions.
Highlight Problem-Solving Abilities: The job involves troubleshooting underperformance and adjusting strategies. In your application, provide examples of how you've identified issues in past roles and the steps you took to resolve them effectively.
How to prepare for a job interview at Kingsgate Recruitment
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client accounts. Highlight specific examples where you've successfully retained clients or improved their performance, as this role heavily focuses on client satisfaction and retention.
✨Demonstrate Communication Proficiency
Since the role involves leading catch-up calls and handling tough conversations, practice articulating your thoughts clearly and confidently. Prepare to share instances where you effectively managed client expectations or navigated challenging discussions.
✨Prepare for Strategy Discussions
Familiarise yourself with common strategies for driving account success. Be ready to discuss how you would approach campaign setup, performance metrics, and upselling opportunities, as these are key responsibilities of the position.
✨Research the Company and Its Clients
Understanding the company's values, culture, and client base will help you tailor your responses during the interview. Show that you are genuinely interested in the company and can align your approach with their goals and client needs.
