Connections Administrator - Cambridge

The Connections Administrator plays a key role in helping people connect into the life of KingsGate Cambridge, by following up on New Visit submissions and LifeGroup applications. This role ensures that every individual is welcomed, communicated with promptly, and connected appropriately.

New Visitors

• Receive and process New Visit applications submitted by guests who have visited the Welcome Lounge on a Sunday.
• Ensure timely follow-up communication over email, providing a warm and welcoming first impression.
• Suggest relevant courses or upcoming events such as Welcome Lunch, Next Steps, Alpha, and more.
• Maintain accurate records of new visitor information and follow-up status.

LifeGroup applications

• Receive, track, and process incoming LifeGroup applications accurately and promptly, maintaining dialogue until individuals are connected into a group.
• Recommend appropriate LifeGroups to applicants by location, type, life stage, and day of the week.
• Familiarity with the various LifeGroup leaders and Group Pastors within KingsGate Cambridge is desirable.

This is a remote role that can be worked from home with flexible hours, such as weekday evenings or weekends.

Specific tasks:

• On a weekly basis, check KingsGate’s church management software, Dynamics, to process New Visits and LifeGroup applications.
• Follow up with individuals via email regarding their application in a timely, welcoming, and pastoral manner, ideally within 3–5 days of submission.
• For LifeGroup applications, coordinate with Group Pastors and/or LifeGroup leaders to confirm availability and fit prior to initiating an email introduction with the applicant.
• Accurately update Dynamics records by assigning LifeGroups, adding relevant notes, and ensuring all applicant information is current and complete.
• Collaborate with the Cambridge Staff team as needed to ensure clear communication, appropriate follow-up, and a smooth connection process for each individual.
• Continued follow up with LifeGroup leaders for a status update and to assess if application is still open (in progress, trying a different group) or can be closed (successfully connected into a group).

Person specification

• Ability to provide a KingsGate pastoral reference.
• KingsGate Partner, who is fully involved in the life of the church.

Key skills, attributes and/or experience

• The ideal candidate is highly organized, relationally warm, detail-oriented, and aligned with the mission and values of the church.
• Comfortable working with church management software (or willingness to learn), and access to a personal computer.
• Clear, compassionate written and verbal communication skills.
• Able to work within the boundaries of confidentiality where appropriate.

Support and personal development

• Training related to your responsibilities as a volunteer.
• A named person who will supervise your volunteering and with whom you can discuss your work.
• Regular one-to-one meetings with your supervisor.
• A review of your volunteering role after three months (this will normally be carried out by your supervisor).
• Reimbursement of your expenses.
• The organisation does not want you to be disadvantaged financially because of your volunteering. It will therefore provide you with your travel expenses to and from work at the cost of the cheapest method of travel. If claiming petrol, then this will be paid at the prevailing mileage rate.
• Access to any relevant staff training and leadership development resources if appropriate.
• Access to the church Dynamics system and any training required to use it.
• Technical equipment needed to do the role well including use of Teams and any other packages deemed necessary.
• Ability to have full involvement in the life of the staff team, eg, Summer BBQ and Christmas meal.

Time commitment

• 2 hours per week, which can be worked flexibly on weekday evenings or weekends.
• 1-hour monthly touch base, either on a Sunday after service or weekday (online / Cambridge office).