UX Researcher in Manchester

Help shape digital experiences that change young people's lives. At The King's Trust, we're transforming how young people access support, mentoring and opportunities through digital innovation. We're looking for a passionate UX Researcher to help us better understand the needs of young people and mentors, ensuring every digital experience we create is inclusive, accessible and genuinely user‑centred.

Working on our MyKT platform, you'll lead research that influences product strategy, design decisions and service improvements. You'll collaborate with Product Managers, Designers and Developers to ensure we're solving the right problems and delivering meaningful outcomes for our users.

What you'll be doing

As our UX Researcher, you'll lead end-to-end research across the product lifecycle, helping teams make evidence-based decisions that improve experiences for young people and mentors. You’ll:

• Lead and deliver mixed-method UX research to inform product decisions.
• Work with Product, Design and Development teams to shape and improve digital experiences.
• Turn research findings into clear, actionable insights that influence product strategy.
• Co-design with young people and validate concepts, prototypes and live features.
• Champion accessibility, ethical research and a culture of continuous learning.
• Manage and coordinate an ongoing programme of user research, balancing current product needs with longer-term strategic insight.

This is an opportunity to use your research skills to create digital experiences that have a genuine social impact. You'll work alongside talented multidisciplinary teams who are committed to designing products that help young people build confidence, develop skills and access opportunities.

If you're passionate about understanding users, influencing product decisions through evidence and creating accessible experiences that make a real difference, we'd love to hear from you.

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of UX Researchers!

Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year.
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role).
• You can volunteer for and/or attend events– The King's Trust Awards, Pride, active events etc.
• In-house learning platform! Develop your skills for your career and your role.
• Benefits platform! Everything from health and financial well‑being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks– KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest‑free season ticket loans.
• The Trust will contribute 5% of your salary to the Trust Pension Scheme.
• Generous life assurance cover (4 x annual salary).

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.

Safeguarding

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.