At a Glance
- Tasks: Process donations, maintain records, and provide excellent supporter care.
- Company: Join The King's Trust, making a real difference for young people.
- Benefits: Flexible working, great holiday package, and personal development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be the friendly face of fundraising and help create brighter futures.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 9200 - 32314 £ per year.
Contract Type: Permanent - part-time hours.
Hours: Part Time, 21 hours per week
Closing Date: 23:59 on Monday 20 July 2027
Salary: £25,092.00 to £32,314.00, dependent on location, skills, knowledge and experience
Location: Any of our King's Trust offices or homeworking
Interviews: 5 and 6 August 2027
Overview
At The King's Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As our Supporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing.
Working as part of our Supporter Care team, you'll be at the heart of our fundraising operation. You'll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You'll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.
This is a varied role where you'll balance accuracy with excellent customer service. You'll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.
Responsibilities
- Process donations and maintain supporter records.
- Send acknowledgements and thank you letters.
- Work with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently.
- Be the first point of contact for supporter enquiries, providing a friendly, professional service.
- Balance accuracy with excellent customer service; identify opportunities to improve processes and support fundraising campaigns and events.
- Ensure supporter care activity complies with fundraising regulations and best practice.
What we're looking for
- Experience of working in a customer service, supporter care or similar administrative role.
- Confident using Charity CRM—ideally Microsoft Dynamics.
- Excellent attention to detail, particularly when processing financial information or large volumes of data.
- Strong communication skills and the ability to build positive relationships with supporters and colleagues alike.
- Ability to manage multiple priorities while delivering a consistently high standard of work.
Perks for working at The Trust
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year.
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role).
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role.
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN, KT GEN, KT DAWN, and PULSE.
- Fantastic Family leave! 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave; 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans.
- The Trust will contribute 5% of your salary to the Trust Pension Scheme.
- Generous life assurance cover (4 x annual salary).
Here at The King's Trust, we are committed to Equality, Diversity and Inclusion and strive to be representative of the communities we serve. We welcome applications from people of diverse backgrounds and experiences.
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We undertake disclosure checks as part of the recruitment process.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Executive in London
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at King's Trust. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like King's Trust directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on King's Trust’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Supporter Care Executive in London
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Supporter Care Executive at King's Trust, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Supporter Care Executive, customise your documents to fit the vibe of King's Trust. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at King's Trust
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of King's Trust. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with King's Trust's needs. They’ll want to know that you can commit without compromising your passion for the work!
