At a Glance
- Tasks: Be the friendly face of our Centre, welcoming young people and ensuring smooth operations.
- Company: Join The King's Trust, a leader in supporting youth with a focus on diversity and inclusion.
- Benefits: Enjoy 30 days holiday, flexible working, and personal development opportunities.
- Other info: Be part of a supportive team with excellent career growth and volunteer opportunities.
- Why this job: Make a real difference in young people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication and organisational skills; previous admin experience is a plus but not required.
The predicted salary is between 35900 - 40000 £ per year.
Contract Type: Fixed Term for 12 months from September 2026 to September 2027
Hours: Full Time, 35 hours per week
Salary: £26,936.00 to £28,050.00, dependent on skills, knowledge and experience
Location: On-site at our South London Centre, London, SE1 8EG
Interview Date: 11/08 – face-to-face in our South London Centre
Closing Date: 23:59 on 03/08/2026
Responsibilities:
- Provide a warm and welcoming reception for young people, staff and visitors over the phone and in person.
- Ensure a positive first impression and support young people by ensuring that our Centre operates safely and efficiently.
- Manage delivery space, facilities compliance and control office equipment and supplies.
- Assist young people when they arrive at our Centre.
- Demonstrate strong planning and organisational skills.
If you are up for a challenge and enjoy working in a team, we would love to hear from you! Please submit a CV and cover letter that includes your experience, transferable skills and motivation to work for The King's Trust. The Team will be in touch about the next steps shortly after the closing date.
Qualifications:
- Previous experience in a reception or administrative role (preferred but not essential)
- Understanding of the challenges faced by young people in our target groups
- Strong planning and organisational skills
- Excellent communication skills, both verbal and written
- Ability to work well in a team and adapt to changing demands
Benefits:
- 30 days annual leave plus bank holidays; office closure between Christmas and New Year
- Combination of office days and working from home, where operationally possible
- Attend events such as The King's Trust Awards, Pride, and other active events
- Develop your skills for your career and role through our in-house learning platform
- Health and financial well-being support and discounts on restaurants, shops and cinemas
- Personal Development Networks: KT CAN, KT GEN, KT DAWN, and PULSE
- 13 weeks full pay and 13 weeks half pay for maternity and adoption; 8 weeks full pay for paternity
- Interest-free Season Ticket Loans
- 5% Trust contribution to the Trust Pension Scheme
- Generous life assurance cover (four times annual salary)
Equality, Diversity & Inclusion: We are committed to equality, diversity and inclusion. We strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. We welcome applications from under-represented groups, such as candidates from Black, Asian and Minority Ethnic backgrounds. We are a Stonewall Top 100 Employer and a Disability Confident organisation.
Safeguarding: The King's Trust is committed to safeguarding and promoting the welfare of children and young people. We undertake basic disclosure checks in accordance with the Codes of Practice for all roles, and enhanced checks for those working directly with young people. A criminal record will not automatically exclude applicants.
Contact: London, GB, SE1 8EG
Centre Coordinator (SLC) in London employer: King's Trust
The King's Trust in Edinburgh is an exceptional employer committed to making a meaningful impact on young lives through innovative youth programmes. With a strong focus on employee development, a supportive work culture, and flexible working arrangements, we empower our team to thrive while championing diversity and personal growth. Join us in driving positive change within the community and enjoy a generous holiday package alongside opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Coordinator (SLC) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at King's Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like King's Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Coordinator (SLC) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to King's Trust:Your cover letter is your chance to shine! Tell us why you want to work at King's Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at King's Trust!
How to prepare for a job interview at King's Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
