The King's Trust in Cardiff is seeking a Customer Service Manager to lead the customer service operations, including the outsourced contact centre partner. You will drive high-quality experiences for thousands of young people and use data and insight to improve service delivery.
You will collaborate with stakeholders at all levels, shape first impressions, and guide continuous improvement initiatives, balancing office presence with home-working two days per week.
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Hybrid Customer Service Manager - Lead Youth Support Cardiff employer: King's Trust
At The King’s Trust, we pride ourselves on being an exceptional employer that champions employee engagement and social impact. With a flexible working environment, generous holiday entitlement, and a commitment to personal development through our diverse networks, we empower our staff to thrive both professionally and personally. Join us in making a meaningful difference in the lives of young people across the UK while enjoying a supportive and inclusive workplace culture.
