Job summary
We are looking for an enthusiastic, reliable, and experienced Medical Receptionist to join our friendly and supportive team. This is a fantastic opportunity for someone who enjoys working with people, thrives in a busy environment, and is committed to delivering excellent patient care and customer service.
The role is primarily 8:30am to 5:30pm, although flexibility is required as you will occasionally work 8:00am to 6:30pm as part of a rota system.
Main duties of the job
Key Duties and Responsibilities
- Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times.
- Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner.
- Book, amend, and cancel patient appointments in line with practice procedures.
- Undertake a range of general administrative duties to support the smooth running of the practice.
- Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales.
- Enter coded information into the practice clinical system where appropriate.
- Oversee the distribution of clinical results in line with practice protocols.
- Ensure all data entry is completed accurately and complies with current guidelines and procedures.
- Sort and organise patient records and correspondence in chronological order in preparation for summarisation.
- File paper records promptly and accurately once summarisation has been completed.
- Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records.
- Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements.
About us
Kings Surgery has a supportive and friendly team led by our two partners and our practice manager. In addition to the Partners our clinical team consists of a Physician Associate, 2 Practice Nurse's and a Health Care Support Worker. Reception area is covered by 3 admin staff.
List size 6500
Computer system - EMIS
Job description
Job responsibilities
Main Duties/Key Tasks:
- Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times.
- Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner.
- Book, amend, and cancel patient appointments in line with practice procedures.
- Undertake a range of general administrative duties to support the smooth running of the practice.
- Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales.
- Enter coded information into the practice clinical system where appropriate.
- Oversee the distribution of clinical results in line with practice protocols.
- Ensure all data entry is completed accurately and complies with current guidelines and procedures.
- Sort and organise patient records and correspondence in chronological order in preparation for summarisation.
- File paper records promptly and accurately once summarisation has been completed.
- Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records.
- Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Manage data quality issues.
Support the practice clinical audit program.
Person Specification
Qualifications
Essential
- Essential
- GCSE Mathematics C or above.
- GCSE English C or above.
- Have previous reception or administrative experience, preferably within a healthcare setting.
- Possess excellent communication and interpersonal skills.
- Be able to work effectively in a busy environment and manage completing priorities.
- Demonstrate strong organisational skills and attention to detail.
- Be competent in the use of IT systems and electronic record management.
- Work well both independently and as part of a team.
- Maintain a professional, friendly, and patient-focused approach at all times.
Desirable
- Experience of working with General Practice
- Have previous EMIS experience.
- Disclosure and Barring Service Check
- This post is subject to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kings Surgery
Address
Primary Care Resource Centre
Moor Road
Port Talbot
West Glamorgan
SA12 7BJ
United Kingdom
Employer's website
https://www.kingssurgeryporttalbot.wales.nhs.uk/ (Opens in a new tab)
Receptionist in Port Talbot employer: Kings Surgery
Join our dedicated team at a purpose-built practice in Port Talbot, where we prioritise a supportive work culture and professional growth. As a salaried GP, you'll benefit from a balanced workload, flexible hours, and the opportunity to make a meaningful impact in the community while enjoying the convenience of our location just off the M4 motorway.
