Senior Service Desk Lead & Mentor – Hybrid IT Support

An IT services organization is looking for a senior member to join the Service Desk team. This role involves handling escalations, mentoring analysts, and providing top-notch IT services to staff and students. The successful candidate will showcase excellent troubleshooting, communication skills, and leadership. The benefits include hybrid working arrangements, a performance-related bonus, and opportunities for professional growth. This is an exciting chance to impact the service quality within a prestigious institution. #J-18808-Ljbffr