At a Glance
- Tasks: Support IT Service Asset and Configuration Manager in managing university assets and improving service quality.
- Company: Join King's College London, a prestigious institution dedicated to excellence and innovation in education.
- Benefits: Enjoy hybrid working, 30 days holiday, performance bonuses, and discounts for students.
- Other info: Flexible working arrangements available; opportunities for training and career advancement.
- Why this job: Be part of a dynamic team enhancing IT services while developing valuable skills in a supportive environment.
- Qualifications: Essential: ITIL v4 Foundation, strong communication skills, attention to detail; desirable: experience in HE environment.
The predicted salary is between 36000 - 60000 £ per year.
SACM Process Analyst
Application Deadline: 5 August 2026
Department: IT Services
Employment Type: Permanent - Full Time
Location: Newquay, Cornwall, UK
Reporting To: Steve Ballinger
Description
Overview of role
Service Asset and Configuration Management (SACM) is a process within the Service Management function.
The SACM Analyst will work with the IT Service Asset and Configuration Management Lead to ensure the implementation and maturing of a robust and consistently applied Service Asset and Configuration processes that underpin the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data and will be responsible for ensuring the delivery of an efficient and high-quality Service Asset and Configuration Management function delivering value to the customers of King’s College London.
Accountabilities
To support the IT Service Asset and Configuration Manager in delivering best practice, providing valuable input and assisting in the creation and adoption of lifecycle policy, process, procedure, templates and work instruction documentation.
Asset Management
- Support Line Management in performing Asset Management tasks in line with SACM Plans.
- Assist with internal and external audits when required.
- Assist in planning, monitoring, and recording software licence and/or hardware assets to ensure compliance with vendor contracts.
- Assist in ensuring assets are procured, received, deployed, recovered, and disposed of in accordance with King’s policy.
- Work with the Senior SACM Analysts to:
- Manage the BMC Helix queues for Asset Management and EUS King’s Service Centre, ensuring that SLS targets are met.
- Process new software requests assigned to the SACM team.
- Manage the King’s Service Centre hardware inventory.
- Be familiar with current software estate at KCL, and provide advice on the use of currently licensed and packaged applications.
- Manage the allocation of subscription-based licenses where appropriate.
- Manage software licensing renewals of centrally managed software.
- Provide desktop support to King’s Service Centre staff and visitors.
- Contribute to the IT knowledge base and documentation as required.
- Adherence to University IT policies as applicable.
- Contribute to proposed solutions to ensure they are fit for purpose and provide optimal value for money.
- Assist with the deployment of applications across the King’s estate.
Configuration Management
- Support Line Management in performing SACM tasks in line with the SACM Plan.
- Assist in ensuring all services are clearly defined, mapped and managed within the Configuration Management System (CMS).
- Ensure the defined SACM policies, processes, procedures, templates and work instructions are adhered to, raising any breaches to the IT Service Asset and Configuration Lead.
Other
- Participate in strategic meetings and act on the outcome.
- Support continual service improvement (CSI) across SACM by identifying areas for improvement and assist in the update or creation of required documentation.
- Build relationships with external and internal stakeholders.
- Have the willingness to develop new skills and take on new challenges.
- Travel to other sites (London and surrounding areas) will be required from time to time.
- Good interpersonal skills are essential for written, oral and face-to-face communications, both within Technology and the business.
- Identify and communicate risks and opportunities.
Key Skills & Experience Required
(E) – Essential (D) – Desirable
- Confident to challenge, question and improve current working methods and processes where necessary for the benefit of King’s (E)
- A good working knowledge of software licensing (D)
- A good working knowledge of Windows and Mac operating systems (D)
- Hardworking and have an excellent attention to detail with organisational and process design skills (E)
- Good communication and analytical skills (E)
- Ability to write technical documentation (D)
- Diligent and thorough approach to problem solving (E)Experience of working within an ITIL based service management framework (E)
- Understanding of the workings of a high‑end IT Service Desk (E)
- Experience/understanding of SACM (D)
- Knowledge and experience of working in a HE environment (D)
Training & Qualifications
- ITIL v4 Foundation (E)
- ServiceNow ITOM/ITAM (D)
- BMC Helix (E)
Employee Benefits
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King's College London (KCL).
SACM Process Analyst employer: King's Service Centre
At King’s Service Centre, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in the picturesque Newquay, Cornwall, our team enjoys a range of benefits including professional development opportunities, a commitment to work-life balance, and the chance to contribute to meaningful projects that enhance service quality for our community. Join us to be part of a dynamic environment where your skills will be nurtured and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land SACM Process Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role requires experience within it. Brush up on your knowledge of Service Asset and Configuration Management processes to demonstrate your understanding during discussions.
✨Tip Number 2
Network with professionals in the IT services field, especially those who have experience in SACM. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've improved processes in previous roles. Be ready to discuss these during interviews to highlight your proactive approach.
✨Tip Number 4
Research King's College London and their IT services specifically. Understanding their values and current projects will help you tailor your conversations and show genuine interest in contributing to their goals.
We think you need these skills to ace SACM Process Analyst
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the SACM Process Analyst position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience:In your CV and cover letter, emphasise any experience you have with Service Asset and Configuration Management, ITIL frameworks, or similar roles. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Strong Cover Letter:Your cover letter should not only express your interest in the role but also explain why you are a great fit for the position. Mention your knowledge of software licensing and your ability to write technical documentation, as these are key skills for the role.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at King's Service Centre
✨Understand the SACM Process
Make sure you have a solid grasp of the Service Asset and Configuration Management process. Familiarise yourself with how it integrates into IT service management and be ready to discuss how you can contribute to its improvement.
✨Showcase Your Analytical Skills
As a SACM Process Analyst, analytical skills are crucial. Prepare examples from your past experiences where you've successfully analysed data or processes to improve efficiency or quality.
✨Prepare for Technical Questions
Expect questions related to software licensing, ITIL frameworks, and configuration management systems. Brush up on these topics and be ready to demonstrate your knowledge and experience.
✨Highlight Your Communication Skills
Good communication is key in this role. Be prepared to discuss how you've effectively communicated with stakeholders in previous roles, and how you can build relationships within the team and across departments.
