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- Tasks: Provide top-notch IT support to staff and students at King’s College London.
- Company: Join a dynamic team at King’s Service Centre, committed to innovation and excellence.
- Benefits: Enjoy hybrid working, 30 days holiday, and a performance bonus.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Flexible arrangements available; great opportunities for training and career advancement.
Part Time Service Desk Analyst
Application Deadline: 6 May 2026
Department: IT Services
Employment Type: Permanent – Part Time
Location: Newquay, Cornwall, UK
Description
Service Desk Weekend Analyst – Your Flexible Career Start!
Looking for a role that fits around your life? Join our Service Desk team at King’s Service Centre and kick‑start your career in IT support. Perfect for students, career changers, or anyone seeking training and growth opportunities.
What You’ll Do
- Be the first point of contact for staff and students at King’s College London, delivering exceptional IT and Facilities support with a personal touch.
- Resolve queries at first contact wherever possible, using your problem‑solving skills and diagnostic tools.
- Handle requests and incidents via email, self‑service, and phone, ensuring clear communication and a positive experience.
- Collaborate with colleagues and stakeholders across King’s, using our Service Management toolkit to keep everything running smoothly.
What We’re Looking For
- Strong troubleshooting skills and a knack for solving problems quickly.
- Excellent communication and customer care – you’ll be calm, clear, and helpful, even under pressure.
- A team player who enjoys collaborating and sharing knowledge.
Why Join Us
- Flexible weekend shifts – just one 8‑hour shift per week (07:00–21:30).
- Hybrid working – balance office and remote work.
- Comprehensive training – no prior experience needed.
- Opportunities for extra shifts and career development.
- Be part of a friendly, supportive team that values your growth.
The hours for this position are contracted at one 8‑hour weekend shift per week, between the hours for 07:00 – 21:30. There are opportunities for additional shifts to accommodate business needs. Work will take a hybrid format consisting of office based and remote working. The successful candidate will be required to undergo a comprehensive office based 5‑week, 40‑hour training program. However, we are open to discussing flexible arrangements based on individual needs during the interview process.
Key Skills & Experience Required
(E) – Essential (D) – Desirable
- Experience in a Service Desk environment (D) or customer service role (D)
- Strong interpersonal, influencing and communication skills, interacts appropriately with our customers, at all times remaining calm and courteous while working to resolve incidents and queries (E)
- Ability to adapt quickly to changing technologies and processes (E)
- Strong problem‑solving skills (E)
- An interest in IT, with a desire to expand knowledge (E)
- Experience in IT (D)
- Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads (E)
- ITIL Foundation v4 (D)
- Full Driving Licence (D) or the ability to get to the Quintrell Downs located office within 60 minutes, using public transport or other means (E)
Employee Benefits
- Hybrid Working – Minimum of 5 days per month in the office
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time – 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King\’s College London (KCL).
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Part Time Service Desk Analyst employer: King's Service Centre
Contact Detail:
King's Service Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Service Desk Analyst
✨Tip Number 1
Get to know the company! Research King’s College London and their Service Centre. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal skills, try role-playing common service desk scenarios with a friend. This will help you feel more confident when handling queries and escalations.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. Being able to demonstrate your ability to resolve issues quickly will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets the attention it deserves and shows your commitment to joining the team.
We think you need these skills to ace Part Time Service Desk Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Part Time Service Desk Analyst role. Highlight your customer service experience and any relevant IT skills that match what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff and students, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would communicate on the job.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application that showcase your problem-solving skills, especially in a customer service context. This will help us understand how you approach issues.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at King's Service Centre
✨Know Your Stuff
Make sure you brush up on your IT knowledge and customer service skills. Familiarise yourself with common troubleshooting techniques and the tools used in a Service Desk environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with staff and students, practice how you communicate complex IT issues in simple terms. During the interview, demonstrate your ability to remain calm and courteous, even when discussing challenging scenarios. This will highlight your interpersonal skills.
✨Be Ready for Problem-Solving Questions
Prepare for situational questions that test your problem-solving abilities. Think of examples from past experiences where you successfully resolved an issue or handled a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand the Company Culture
Research King’s College London and their Service Centre's mission. Show that you align with their values of innovation and excellence. Mention how you can contribute to their goals and adapt to their hybrid working model, which will demonstrate your enthusiasm for the position.