Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support prospective students and provide outstanding applicant experiences.
- Company: Join King’s College London’s expanding Admissions Service Desk team.
- Benefits: Enjoy hybrid working, generous holiday, and professional development opportunities.
- Other info: Be part of a diverse team with excellent growth potential.
- Why this job: Make a real difference in students' lives while building your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Admissions Advisor
Application Deadline: 29 May 2026
Department: IT Services
Employment Type: Permanent – Full Time
Location: Newquay, Cornwall, UK
Reporting To: Holly Cavender
Description
Overview of role
Our Admissions and Student Services team is expanding! We’re looking for passionate individuals to join us in delivering an outstanding applicant experience for King’s College London. As part of this newly formed team, you’ll play a pivotal role in supporting prospective and current students from around the world. You’ll be the first point of contact for thousands of applicants, helping to shape their journey to King’s through fair, inclusive, and accessible service.
What You’ll Do
- Respond to applicant and current student queries via the admissions portal, phoneline, email and chat.
- Proactively seek and share accurate, comprehensive information.
- Collaborate with colleagues to build and share knowledge across the team.
- Demonstrate excellent communication, troubleshooting, and customer care skills.
- Take ownership of enquiries and ensure a positive applicant experience.
What We’re Looking For
- Strong interpersonal and communication skills.
- Confidence in handling queries and resolving issues.
- A proactive approach to learning and sharing information.
- A passion for supporting students and delivering high-quality service.
Why Join Us?
This is a fantastic opportunity to be part of a growing team at the heart of King’s College London’s global admissions and student services. Whether you’re looking to build experience in student support or bring your customer service expertise to a meaningful role, we’d love to hear from you.
Some travel may be required for meetings and training, (predominately between Quintrell Downs and university campuses in London).
This is a full-time 40 hour per week post. The hours are 8.5 per day, covering 07:00-19:00 Monday to Friday and occasional Bank Holidays. The post-holder will need to be flexible to accommodate unexpected staffing issues. This is contractually an office based role however we operate a hybrid working arrangement at Leadership discretion.
Key Skills & Experience Required
(E) – Essential
(D) – Desirable
- Experience in a Service Desk environment (E) or customer service role (E)
- Strong interpersonal, communication and document writing skills, interacting appropriately with users of various technical skill levels, remaining calm and courteous at all times (E)
- Understanding of an enterprise / complex support environment (E)
- Ability to adapt quickly to changing technologies and processes (E)
- Strong information finding/diagnostic/trouble-shooting skills (E)
- Experience in handling enquiries within a customer-focused enquiry, information and guidance service with the ability to interpret, analyse, diagnose, prioritise and problem-solve a range of enquiries. (E)
- Proven IT skills, including the ability to use a wide range of Microsoft 365 and/or Customer Relationship Management (CRM) systems (or similar) with the enthusiasm to learn new systems. (D)
- Effective time management skills with the ability to work on multiple tasks simultaneously, prioritising tasks according to fluctuating workloads and deadline pressures. (E)
- Ability to take responsibility for own decision making while knowing when and how to escalate or signpost sensitive enquiries. (E)
- Ability to work under pressure and remain calm and resilient in a fast-paced, customer-focused environment, whilst making an active contribution to achieving team goals. (E)
- Ability to work with others as an effective team and share knowledge in support of excellent customer service to students. (E)
- Ability to support and reassure students who are in distress or feeling under pressure with empathy and compassion. (E)
- Ability to take responsibility for your own learning and development, ensuring any specific training needed for your role is undertaken. (E)
- Understanding of the need for confidentiality with working knowledge of UK General Data Protection Regulations (GDPR). (E)
- Knowledge of Microsoft Dynamics 365 customer relationship management (CRM) software. (D)
- ITIL Foundation v4. (D)
- ITIL Intermediate Level. (D)
- Full Driving Licence (D) or the ability to get to the Quintdown office within 60 minutes, using public transport or other means. (E)
Employee Benefits
- Hybrid Working – Minimum of 5 days per month in the office
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time – 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Equality, diversity & inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with King’s College London (KCL).
#J-18808-Ljbffr
Admissions Advisor employer: King's Service Centre
Contact Detail:
King's Service Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Advisor
✨Tip Number 1
Get to know the company! Research King’s College London and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Admissions Advisor, you'll be interacting with a lot of applicants. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at King’s College London.
We think you need these skills to ace Admissions Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admissions Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be the first point of contact for applicants, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don't forget to proofread for any typos or errors!
Be Yourself: We want to get to know the real you! Share your passion for supporting students and any personal experiences that have shaped your approach to customer service. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It's the easiest way for us to review your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at King's Service Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions Advisor role. Familiarise yourself with the job description and think about how your skills align with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Admissions Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Practice articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle queries and provide a positive applicant experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to troubleshoot or resolve issues. Think of specific examples that highlight your diagnostic skills and your proactive approach to finding solutions. This will show that you can handle the fast-paced environment and adapt to changing circumstances.
✨Emphasise Your Team Spirit
Collaboration is crucial in this role, so be prepared to talk about your experiences working in teams. Share how you've contributed to team goals and supported your colleagues. This will illustrate your ability to work effectively with others and your commitment to delivering high-quality service.