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For Companies At a Glance
- Tasks: Provide system support, manage customer records, and deliver training to engineers.
- Company: Join Kings Security, a supportive and collaborative tech-driven environment.
- Benefits: Enjoy health care, pension, 25 days holiday, and employee recognition schemes.
- Why this job: Kickstart your career in IT while making a real impact in a dynamic team.
- Qualifications: Experience in systems support and strong IT skills, especially in Excel.
- Other info: Great opportunities for professional development and travel to different branches.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Systems Support Administrator role at Kings Security. Based near our Bradford Head Office, the successful candidate will provide system support across multiple branches, including setting up users, managing customer records, maintaining asset information, performing data imports, conducting regular system checks, and supporting monthly invoicing processes. This role also involves delivering in-person training and support to engineers, so confidence in face-to-face communication and a strong understanding of technology are essential.
Key Responsibilities
- User & System Support: Provide day-to-day support for internal users, resolving system-related issues and ensuring smooth operation across departments.
- Customer Onboarding: Set up new customer accounts in the internal systems and maintain accurate customer records.
- Credit Management: Raise credit notes accurately and in a timely manner in line with company policies.
- Contract Administration: Set up and amend customer contracts, including applying charges and adjustments as needed.
- Site Management: Create and maintain records for new sites, ensuring correct linkage to customer accounts and contracts.
- Asset Management: Set up equipment (assets) in the system, ensuring accurate tracking and association with sites or contracts.
- Closures: Process closures for equipment, sites, and customer accounts, ensuring data is updated and relevant teams are informed.
- Monthly Invoicing: Support the monthly contract invoicing process, ensuring accuracy and timely completion.
- Price Management: Apply and manage price increases or amendments on contracts in line with business rules.
- System Integrity Checks: Run regular system reports and audits to ensure accurate setup and identify discrepancies.
- Data Imports: Import and validate data from external sources to maintain up-to-date system information.
- Process Adherence: Follow and improve internal processes to ensure consistency and efficiency in system usage.
- Training & Support: Deliver system training to engineers and staff, ensuring effective understanding and use of internal tools.
Requirements
Essential Requirements for the Job:
- Previous experience in a systems support, data administration, or similar role within a business or operational environment.
- High level of IT literacy, including proficiency in Microsoft Office Suite (particularly Excel for data handling and imports).
- Excellent attention to detail and accuracy when working with data, contracts, and financial information.
- Strong analytical and problem-solving skills, with the ability to identify and resolve system issues independently.
- Confident communicator with the ability to deliver face-to-face training to non-technical users.
- Willingness and ability to travel occasionally to other branch locations (mainly from the Bradford Head Office base).
Desirable Requirements For The Job
- A proactive, technology-driven mindset, with a focus on improving processes and supporting system development.
- Experience with contract management processes, including setting up and amending pricing, charges, and customer details.
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
- Cycle to Work Scheme
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Security and Investigations
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Systems Support Administrator employer: Kings Security
Contact Detail:
Kings Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got relevant experience or projects, don’t hesitate to bring them up during interviews. Use specific examples to demonstrate how you can add value to the team at Kings Security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kings Security team.
We think you need these skills to ace Systems Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Systems Support Administrator role. Highlight your experience in system support and data administration, and don’t forget to mention your IT skills, especially with Microsoft Office and Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your problem-solving skills and your experience with customer onboarding and contract management.
Show Off Your Communication Skills: Since this role involves training and supporting others, make sure to showcase your communication skills. Mention any experience you have in delivering training or support, especially to non-technical users.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Kings Security
✨Know Your Systems
Before the interview, brush up on your knowledge of system support and data administration. Familiarise yourself with common issues that arise in these areas and think about how you would resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since this role involves delivering training and support, practice explaining technical concepts in simple terms. You might even want to prepare a mini-presentation or example scenario to demonstrate your ability to communicate effectively with non-technical users during the interview.
✨Be Detail-Oriented
Highlight your attention to detail by discussing past experiences where accuracy was crucial. Bring examples of how you've managed data or contracts in previous roles, and be prepared to discuss how you ensure consistency and efficiency in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's systems and processes. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Consider asking about their approach to system integrity checks or how they handle customer onboarding.
