At a Glance
- Tasks: Lead and motivate a team to deliver exceptional fire alarm services and customer satisfaction.
- Company: Join Efire, a leading fire safety specialist dedicated to safeguarding lives.
- Benefits: Enjoy a supportive environment, company car, health care, and 25 days holiday.
- Other info: Great career development opportunities and employee recognition schemes.
- Why this job: Make a real impact in fire safety while developing your leadership skills.
- Qualifications: Experience in managing fire alarm teams and strong technical knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Description Who are Efire? Efire, part of Kings Secure Technologies Group, are a fire specialist company with nationwide coverage, combining modern technology with traditional expertise and customer service. Efire are dedicated to safeguarding lives and properties with comprehensive fire and life safety systems including Fire Detection, Alarm Systems, Suppression Systems, Emergency Lighting and Life Safety Systems.
Joining us means becoming a part of a nationwide organisation that offers a plethora of benefits and pathways for career advancement within a dynamic and supportive workforce dedicated to delivering cutting-edge technology solutions. Key Purpose of the Job: The Regional Service Manager (RSM) is responsible for overseeing the operational performance, delivery, and customer satisfaction of the Fire Alarm service and maintenance operations within their assigned region. The RSM will lead, motivate, and develop a team of fire engineers to ensure exceptional service delivery, compliance, and profitability across all customer contracts.
The role requires strong technical understanding of fire systems, operational control, and leadership in balancing customer needs with company objectives. Key Job Responsibilities: Proven experience managing Fire Alarm service teams or acting as a Senior Fire Engineer with leadership responsibilities. Strong technical knowledge of Fire Alarm systems (addressable, conventional, and networked systems).
Demonstrated ability to deliver operational excellence within a field-based service environment. Excellent communication and leadership skills with a focus on people development. Customer-focused mindset with proven success managing service contracts and client expectations.
Proficient in interpreting data and using service management software for reporting and analysis. Oversee daily operations of the regional Fire Alarm service team, ensuring all works meet compliance, quality, and SLA/KPI standards. Manage labour, overtime, materials, and subcontractor costs to maintain profitability.
Ensure adherence to company systems (e.g. Simpro, Monday.com) for scheduling, timesheets, and reporting. Recruit, manage, and mentor engineers within the region to build a skilled and motivated workforce.
Conduct regular one-to-ones, performance reviews, and technical audits. Implement development and training plans to enhance technical competence and career progression. Build strong relationships with customers through professional communication and responsive service delivery.
Manage escalations, resolve service issues promptly, and support continuous improvement in customer satisfaction. Attend customer meetings to review performance and discuss service delivery enhancements. Ensure all Fire Alarm maintenance and testing activities comply with relevant standards (BS 5839, FIA regulations, etc.).
Oversee engineer calibration, audit compliance, and safety performance. Develop and manage call-out rotas and engineer allocation to ensure adequate coverage. Monitor productivity, first-time fix rates, and engineer utilisation metrics.
Provide regular regional performance reports and support national service improvement initiatives. Lead initiatives that improve service efficiency, customer retention, and technical performance. Identify underperformance or operational issues and implement performance improvement plans where necessary.
Requirements Essential Requirements: Proven experience managing Fire Alarm service teams or acting as a Senior Fire Engineer with leadership responsibilities. Strong technical knowledge of Fire Alarm system (addressable, conventional, and networked systems). Demonstrated ability to deliver operational excellence within a field-based service environment.
Excellent communication and leadership skills with a focus on people development. Customer-focused mindset with proven success managing service contracts and client expectations. Proficient in interpreting data and using service management software for reporting and analysis.
Full UK Driving License When Kings carry out recruitment, we do so as an Equal Opportunities Employer. Benefits Benefits Include: Supportive and Collaborative Environment Company Car or Car Allowance Company Health Care Plan Company Pension Life Insurance 25 days holiday plus Bank Holidays Development Opportunities Referral Scheme Employee Recognition Scheme Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs Cycle to Work Scheme Wagestream – Get instant access to your wages through our financial wellbeing tool. Requirements Proven experience managing Fire Alarm service teams or acting as a Senior Fire Engineer with leadership responsibilities.
Strong technical knowledge of Fire Alarm system (addressable, conventional, and networked systems). Demonstrated ability to deliver operational excellence within a field-based service environment. Excellent communication and leadership skills with a focus on people development.
Customer-focused mindset with proven success managing service contracts and client expectations. Proficient in interpreting data and using service management software for reporting and analysis. Full UK Driving License
Regional Service Manager in Leeds employer: Kings Security
Efire, part of Kings Secure Technologies Group, is an exceptional employer that prioritises a supportive and collaborative work environment for its employees. As a Regional Service Manager, you will benefit from comprehensive development opportunities, a competitive health care plan, and a generous holiday allowance, all while working with a dedicated team committed to delivering outstanding fire safety solutions. With a focus on employee recognition and wellbeing, including access to financial tools like Wagestream, Efire stands out as a rewarding place to build your career in the fire safety industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Leeds
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Kings Security and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Kings Security.
We think you need these skills to ace Regional Service Manager in Leeds
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Kings Security will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Kings Security specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Kings Security
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Kings Security. It shows you’re proactive about your professional development!
