At a Glance
- Tasks: Join our Business Support team as the first point of contact for customers and handle various administrative tasks.
- Company: Kings Security is a dynamic company focused on delivering exceptional customer service in a fast-paced environment.
- Benefits: Enjoy a supportive workplace, health care plan, 25 days holiday, and discounts worth up to £1,200 annually.
- Other info: We are an Equal Opportunities Employer, welcoming diverse applicants.
- Why this job: This role offers growth opportunities, teamwork, and the chance to make a real impact on customer satisfaction.
- Qualifications: You need strong numeracy skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Business Support Administrator, Bradford
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Client:
Kings Security
Location:
Bradford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
99fcda934b5a
Job Views:
6
Posted:
29.05.2025
Expiry Date:
13.07.2025
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Job Description:
Job Description
Key Purpose of the Job:
We are seeking a confident and dynamic individual to join our Business Support team, working in a fast-paced environment you will be the first point of contact for customers, you will need to ensure all administration tasks are completed within set time frames and you will also be working with Account Managers to address, identify and resolve issues affecting customer service and account profitability.
Key Job Responsibilities:
- General administrative duties
- Preparing completed jobs for invoicing purposes - via our CRM system.
- Assisting Installation team by preparing Installation packs for key customer
- Logging of Service/Installation calls on our CRM system.
- Working from various databases - Protean, Web based programs, MS Office.
- Keeping our CRM system information up to date. Creating, updating, and closing customer accounts.
- Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.
- Development of relationships and point of contact with key customer - liaising directly via e-mail and telephone.
- Working alongside the client Account Managers/key stakeholders to address, identify and resolve issues affecting customer SLA’s and account profitability.
- Liaising with various department within business to create reports from our CRM system for our clients.
- Liaising with Customer Service department to aid in resolving any Customer complaints.
- Assisting credit control on account queries
- Provide annual leave cover for wider Departmental team when required.
Requirements
Essential requirements for the job:
- High level of numeracy, accuracy and attention to detail.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proactive approach to meeting the demands of key customers.
- Excellent working knowledge of Microsoft Teams, Word, Excel and PowerPoint.
- Excellent administrative skills
- Ability to work on an individual basis as well as part of a team.
- Ability to communicate effectively to both technical and non - technical clients.
- Excellent use of written and spoken English language
- Customer facing skills in regular administration and Invoicing reviews.
Desirable requirements for the job:
- Ability to be able to Problem Solve
- Previously worked in an Administration role
When Kings carry our recruitment we do so as an Equal Opportunities Employer.
Benefits
Benefits Include:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
Requirements
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Business Support Administrator in Bradford employer: Kings Security
At Kings Security, we pride ourselves on being an excellent employer, offering a supportive and collaborative environment in Bradford. Our Business Support Administrators benefit from comprehensive health care plans, generous holiday allowances, and numerous development opportunities, ensuring that every team member can thrive both personally and professionally. With a strong focus on employee recognition and well-being, including access to financial tools and discounts, we are committed to fostering a workplace where everyone feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kings Security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kings Security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kings Security:Your cover letter is your chance to shine! Tell us why you want to work at Kings Security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kings Security!
How to prepare for a job interview at Kings Security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
