At a Glance
- Tasks: Provide top-notch technical support to customers and engineers, ensuring a seamless experience.
- Company: Join Kings Secure, a company known for its supportive and collaborative culture.
- Benefits: Enjoy 25 days holiday, health care, pension, and discounts worth up to £1,200 annually.
- Other info: Flexible shift patterns with excellent development opportunities await you.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: No prior experience needed; just bring your customer focus and communication skills.
The predicted salary is between 25000 - 30000 € per year.
Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice. This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.
Key Job Responsibilities:
- To provide technical support to end users and engineers both internally and externally.
- To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
- To ensure prompt and accurate information is scheduled.
- To answer customer telephone calls ensuring internal customer service standards are met.
- To provide a positive experience for customers ensuring prompt and accurate information is captured.
- Any other reasonable requests from the line manager and SLT members.
- To provide support to the Service Scheduling Team when required.
- Embrace new customers and technologies the company adopt.
Essential Requirements:
- Customer focused
- Excellent telephone manner
- PC Literate
- Team Player
- Strong Interpersonal and communication skills
- Ability to prioritise workloads
- Exceed all tasks given
- Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
- Ability to work within a continually changing environment
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits Include:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
- Cycle to Work Scheme
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
Client Support Engineer in Bradford employer: Kings Security
Kings Secure is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for aspiring Client Support Engineers. With comprehensive training provided, employees can thrive in their roles while enjoying benefits such as a health care plan, generous holiday allowance, and opportunities for personal development. The unique shift pattern allows for a balanced work-life experience, ensuring that team members can excel both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Engineer in Bradford
✨Tip Number 1
Get to know the company! Research Kings Secure and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and improve your telephone manner.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well in a team. During interviews, share these stories to demonstrate your ability to collaborate and support others, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining Kings Secure. Don’t miss out on this opportunity!
We think you need these skills to ace Client Support Engineer in Bradford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you can provide a positive experience for customers, so share any relevant examples that showcase your ability to communicate effectively and handle requests promptly.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and how you can fit into our team.
Tailor Your Application:Take a moment to customise your application for the Client Support Engineer role. Mention specific responsibilities from the job description that resonate with your experience. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kings Security
✨Know the Company Inside Out
Before your interview, take some time to research Kings Secure. Understand their values, services, and the role of a Client Support Engineer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or team members in the past, even if it's from a different context.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot issues or provide support. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to handle the technical support aspect of the job.
✨Emphasise Teamwork and Flexibility
As a Client Support Engineer, you'll be working closely with various departments. Share experiences that showcase your ability to work as part of a team and adapt to changing environments. This will reassure them that you're a good fit for their collaborative culture.
