At a Glance
- Tasks: Provide technical support to customers and engineers, ensuring prompt service delivery.
- Company: Join Kings Secure, a leader in customer service and engineering support.
- Benefits: Enjoy 25 days holiday, health care, life insurance, and discounts worth up to £1,200 annually.
- Other info: Flexible shift pattern with full training provided; embrace new technologies and customers.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact.
- Qualifications: No prior experience needed; just bring your customer focus and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 – 19:00 then it will be 2 nights working 19:00 – 07:00.
Key Job Responsibilities
- To provide technical support to end users and engineers both internally and externally.
- To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
- To ensure prompt and accurate information is scheduled.
- To answer customer telephone calls ensuring internal customer service standards are met.
- To provide a positive experience for customers ensuring prompt and accurate information is captured.
- Any other reasonable requests from the line manager and SLT members.
- To provide support to the Service Scheduling Team when required.
- Embrace new customers and technologies the company adopt
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
- Customer focused
- Excellent telephone manner
- PC Literate
- Team Player
- Strong Interpersonal and communication skills
- Ability to priories workloads
- Exceed all tasks given
- Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
- Ability to work within a continually changing environment
TECHNICAL SUPPORT ENGINEER in Bradford employer: Kings Secure Technologies
Kings Secure is an exceptional employer that fosters a supportive and collaborative environment, perfect for those looking to grow in their careers. With comprehensive training provided for the Technical Support Engineer role, employees benefit from a robust health care plan, generous holiday allowance, and unique perks like Wagestream for financial wellbeing. The company values teamwork and customer service excellence, making it an ideal place for individuals seeking meaningful and rewarding employment in a dynamic 24/7 operation.
StudySmarter Expert Advice🤫
We think this is how you could land TECHNICAL SUPPORT ENGINEER in Bradford
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to the products or services offered by Kings Secure. This knowledge will help you provide effective support during the interview and demonstrate your proactive approach.
✨Tip Number 2
Practice your telephone communication skills, as this role heavily relies on providing support over the phone. Consider role-playing scenarios with a friend to enhance your ability to convey information clearly and professionally.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to solve problems. Highlighting your interpersonal skills will resonate well with the collaborative environment at Kings Secure.
✨Tip Number 4
Be prepared to discuss how you would handle high-pressure situations or tight deadlines. Providing examples of how you've successfully prioritised tasks in the past will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace TECHNICAL SUPPORT ENGINEER in Bradford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight how your skills align with the need for customer focus, excellent communication, and teamwork.
Tailor Your CV:Customise your CV to reflect relevant experiences that demonstrate your ability to provide technical support and work in a team. Emphasise any customer service roles or experiences that showcase your interpersonal skills.
Craft a Compelling Cover Letter:Write a cover letter that not only expresses your enthusiasm for the Technical Support Engineer position but also illustrates your understanding of the company's values and how you can contribute to their mission.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Kings Secure Technologies
✨Showcase Your Customer Focus
Emphasise your ability to prioritise customer needs during the interview. Share examples of how you've provided excellent service in previous roles, even if they weren't technical support positions.
✨Demonstrate Communication Skills
Since this role requires strong interpersonal skills, practice articulating your thoughts clearly. Be prepared to discuss how you would handle difficult customer interactions and ensure a positive experience.
✨Familiarise Yourself with Remote Diagnostic Tools
Even though no prior experience is required, showing an understanding of remote diagnostic tools can set you apart. Research common tools used in technical support and be ready to discuss how you would use them.
✨Prepare for Shift Work Discussion
As the role involves shift work, be ready to discuss your flexibility and willingness to adapt to changing schedules. Highlight any previous experience with shift work or your ability to manage work-life balance effectively.
