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- Tasks: Join our Business Support team, handling customer queries and administrative tasks daily.
- Company: We are a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days holiday, health care, life insurance, and discounts worth up to £1,200 annually.
- Why this job: Be part of a supportive environment where your contributions directly impact customer satisfaction.
- Qualifications: Strong numeracy, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: This role offers development opportunities and the chance to work with key stakeholders.
The predicted salary is between 27000 - 45000 £ per year.
Key Purpose Of The Job To conduct and ensure all administration tasks related to key clients are completed within the set timeframes with a high level of accuracy.
Key Job Responsibilities
- Being first point of contact for customer – liaising directly via e‑mail and telephone.
- Development of relationships with key customer and supplier contacts.
- Responsibility for monthly invoicing for the customer and assisting credit control on account queries.
- Working with National Account Managers to address, identify and resolve issues affecting customer service and account profitability.
- Updating database and keeping information up to date. Creating and closing down sites. Logging and closing/charging of calls.
- Liaising with various departments within the business to create reports on timescales, deadlines and cost for the customer.
- Chasing Installation and Service departments to ensure jobs are completed within timeframes and Customer SLAs.
- Liaising with the Customer Service department to aid in resolving any Customer complaints.
- Assisting Installation team by preparing Installation packs for key customers.
- Working from various databases – Protean, web‑based programmes, MS Office.
- Working with the account manager to ensure all service agreements are met.
- Updating Sentinel with Key Holder information.
- Providing annual leave cover for wider strategic accounts team when required.
Essential Requirements For The Job
- High level of numeracy, accuracy and attention to detail.
- Ability to work accurately under pressure to meet deadlines.
- Proactive approach to meeting the demands of key customers.
- Excellent working knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent administrative skills.
- Ability to work on an individual basis as well as part of a team.
- Ability to communicate effectively to both technical and non‑technical clients.
- Excellent use of written and spoken English language.
- Customer‑facing skills in regular administration and invoicing reviews.
Benefits Include
- Supportive and Collaborative Environment.
- Company Health Care Plan.
- Company Pension.
- Life Insurance.
- 25 days holiday plus Bank Holidays.
- Development Opportunities.
- Referral Scheme.
- Employee Recognition Scheme.
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs.
- Cycle to Work Scheme.
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Job Type: Full‑time
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Administrative
Industries
- Security and Investigations
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BUSINESS SUPPORT ADMINISTRATOR employer: Kings Secure Technologies
Contact Detail:
Kings Secure Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BUSINESS SUPPORT ADMINISTRATOR
✨Tip Number 1
Familiarise yourself with our CRM system and other databases mentioned in the job description. Understanding how to navigate these tools will give you a significant advantage during the interview, as you'll be able to demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your multi-tasking and time-management skills by preparing examples from your previous experiences. Be ready to discuss specific situations where you successfully prioritised tasks and met tight deadlines, as this is crucial for the role.
✨Tip Number 3
Brush up on your customer service skills. Since you'll be the first point of contact for customers, think about how you can effectively communicate and resolve issues. Prepare to share instances where you've successfully handled customer complaints or queries.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process and stand out as a candidate who truly understands our values.
We think you need these skills to ace BUSINESS SUPPORT ADMINISTRATOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Support Administrator role. Emphasise your administrative skills, attention to detail, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in customer service and administration.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any CRM systems you've used. Also, mention your ability to multitask and manage time effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Business Support Administrator position.
How to prepare for a job interview at Kings Secure Technologies
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled, such as managing databases or preparing reports, and how these experiences have equipped you for the role of Business Support Administrator.
✨Demonstrate Your Customer Service Abilities
Since this role involves being the first point of contact for customers, it's crucial to showcase your customer service skills. Share examples of how you've effectively resolved customer issues or improved customer satisfaction in past roles.
✨Familiarise Yourself with CRM Systems
As you'll be working with a CRM system, it’s beneficial to familiarise yourself with common CRM functionalities. If possible, mention any specific systems you've used before and how you managed customer accounts or logged service calls.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and time management skills. Think of examples where you've had to prioritise tasks under pressure or resolve conflicts, and be ready to explain your thought process.