Senior Business Support Administrator – Bradford

Senior Business Support Administrator – Bradford

We are seeking a confident and dynamic individual to join our Business Support team.

Working in a fast-paced environment, you will be the first point of contact for customers, ensuring all administrative tasks are completed within set timeframes.

You will work closely with Account Managers to address, identify, and resolve issues affecting customer service and account profitability.

In addition, you will be responsible for the daily management of the administration team, providing guidance, supporting workload prioritisation, and ensuring the team delivers a high standard of service and efficiency.

We are seeking a confident and dynamic individual to join our Business Support team.

Working in a fast-paced environment, you will be the first point of contact for customers, ensuring all administrative tasks are completed within set timeframes.

You will work closely with Account Managers to address, identify, and resolve issues affecting customer service and account profitability.

In addition, you will be responsible for the daily management of the administration team, providing guidance, supporting workload prioritisation, and ensuring the team delivers a high standard of service and efficiency.

Key Job Responsibilities

• Daily Management of the Business Administration Team
• General Admin Duties
• Preparing completed jobs for invoicing purposes – via our CRM system.
• Assisting Installation team by preparing Installation packs for key customer
• Logging of Service/Installation calls on our CRM system.
• Working from various databases – Protean, Web based programs, MS Office.
• Keeping our CRM system information up to date. Creating, updating, and closing customer accounts.
• Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.
• Development of relationships and point of contact with key customer – liaising directly via e-mail and telephone.
• Working alongside the client Account Managers/key stakeholders to address, identify and resolve issues affecting customer SLA’s and account profitability.
• Liaising with various department within business to create reports from our CRM system for our clients.
• Liaising with Customer Service department to aid in resolving any Customer complaints.
• Provide annual leave cover for wider Departmental team when required.
• Any other reasonable requests from management
• The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy
• To support actively always, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

The post holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognise that they will need specialist support.

Benefits Include

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

Essential Requirements for the Job

• High level of numeracy, accuracy and attention to detail.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proactive approach to meeting the demands of key customers.
• Excellent working knowledge of Microsoft Teams, Word, Excel and Power Point.
• Ability to work on an individual basis as well as part of a team.
• Ability to communicate effectively to both technical and non – technical clients.
• Excellent use of written and spoken English language
• Customer facing skills in regular administration and Invoicing reviews.

Desirable requirements for the job

• Previously worked in an Administration Role