At a Glance
- Tasks: Lead a dynamic team in a busy call centre, driving sales and inspiring productivity.
- Company: Kings Permanent Recruitment, a specialist in estate agency recruitment with 11 years of success.
- Benefits: Earn up to £35,000 with a competitive base salary and great incentives.
- Other info: Flexible, target-driven environment with opportunities for personal growth.
- Why this job: Join a vibrant team and make a real impact in the property sector.
- Qualifications: Proven sales success and previous supervisory experience in a call centre.
The predicted salary is between 25000 - 35000 £ per year.
Overview
With on target earnings of £35,000 (Basic Salary £25,000) - this is a role not to miss out on!
- Role
- Call Centre Team Leader
Responsibilities
- Lead by example and take calls to drive customer sales outcomes in a busy call centre handling outgoing and incoming calls.
- Inspire and motivate the team to achieve increased productivity and improved results.
Qualifications / Requirements
- Proven sales success and a competitive nature.
- Previous call centre supervisory experience (essential).
- Highly self-motivated, ambitious, target-driven, self-managed and flexible, with an excellent telephone manner and strong team-leading skills.
Kings Permanent Recruitment for Estate Agents has 11 years of successful trading.
Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector.
Our additional areas of expertise include Property Management and Ce MAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors.
Visit Kings Permanent Recruitment for Estate Agents website at www. kingspermanentrecruitment. co. uk for online Estate Agency vacancies.
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Call Centre Team Leader in Gravesend employer: Kings Permanent Recruitment
Join a dynamic and supportive team as a Mortgage Advisor, where your hard work is rewarded with an attractive salary package and uncapped earnings potential. Our client fosters a vibrant work culture that prioritises employee growth, offering structured career paths and numerous benefits including generous holiday allowances and exciting competitions. With a focus on outstanding customer service and teamwork, this is an excellent opportunity to thrive in a fulfilling career within the financial services sector.
Contact Details:
Kings Permanent Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader in Gravesend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kings Permanent Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kings Permanent Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Team Leader in Gravesend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kings Permanent Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Kings Permanent Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kings Permanent Recruitment!
How to prepare for a job interview at Kings Permanent Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
