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- Tasks: Provide top-notch reception and admin support to ensure smooth patient care.
- Company: Join a friendly medical practice with a supportive team atmosphere.
- Benefits: Permanent position with opportunities for personal development and learning.
- Other info: Great career growth potential in a small, welcoming practice.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, plus teamwork and primary care experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a receptionist/administrator to join our friendly practice on a permanent basis. You will work as part of the Kings Medical team- made up of two GP partners, a Practice Nurse, two Health Care Assistants and Administerial Staff. We are a medical training practice and you will also work alongside Registrars and FY2 Doctors.
Main duties of the job
- Provide high quality reception and administrative services for the GP\’s to ensure efficiency in patient care
- Deal with telephone and face to face enquiries from staff members, patients, carers and other services providing information, directing and prioritising queries as appropriate
- Producing reports for solicitors/insurance companies/other outside agencies
- Scanning and coding of letters
- Referrals using NHS e-referrals and email
- Registration of new patients
- Calling for patients for review who have a chronic disease
- Take responsibility for own development, learning and performance
About us
Kings Medical Practice is a small, friendly practice with a list size of approx. 6,700 patients, based in North Ormesby in Middlesbrough
About us CQC rating – Good
2 GP partners, 1 Nurse Practitioner Teaching and Training practice for medical students through to GP registrars
Full complement of reception and administrative team members
Job responsibilities
To provide high quality reception and administrative services for the GP\’s to ensure efficiency in patient care
Deal with telephone and face to face enquiries from staff members, patients, carers and other services providing information, directing and prioritising queries as appropriate
Producing reports for solicitors/insurance companies/other outside agencies
Scanning and coding of letters
Referrals using NHS e-referrals and email
Registration of new patients
Producing reports for patients who require chronic disease monitoring and calling them in for review
Any other duties that fall within capabilities as delegated by the practice manager or GP
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Experience of working within a team
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of using System 1
- Experience of using NHS e-referrals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist/Administrator employer: Kings Medical Centre
Contact Detail:
Kings Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common medical receptionist questions your way. The more comfortable you are answering them, the better you'll come across when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with System 1 and NHS e-referrals if you haven't already. Mentioning your experience with these systems during interviews will definitely give you an edge.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist/Administrator role. Highlight any relevant experience in primary care and your skills in handling patient queries, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be dealing with patients and staff face-to-face and over the phone, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you'd interact in the role.
Highlight Team Experience: We love a team player! Make sure to mention any previous experience working in a team environment, especially in healthcare settings. This will help us see how well you might fit into our friendly practice.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Kings Medical Practice.
How to prepare for a job interview at Kings Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist/Administrator. Familiarise yourself with tasks like handling patient queries, managing NHS e-referrals, and producing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Think about common situations you might face in the role, such as dealing with difficult patients or prioritising urgent queries. Practising how you would handle these scenarios can help you feel more confident during the interview. You could even role-play with a friend to get comfortable with your responses.
✨Showcase Your Team Spirit
Since you'll be working closely with GPs, nurses, and other staff, it's important to highlight your teamwork skills. Be ready to share examples of how you've successfully collaborated in previous roles, especially in a healthcare setting. This will show that you can fit into their friendly practice environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the practice is the right fit for you.