At a Glance
- Tasks: Be the welcoming face and voice of our academies, managing enquiries and supporting visitors.
- Company: Join Great Schools Trust, a community focused on excellence and student futures.
- Benefits: Enjoy term-time work, 30 days paid leave, and a supportive environment.
- Other info: Flexible role with opportunities for growth in a dynamic educational setting.
- Why this job: Make a real difference in students' lives while developing your professional skills.
- Qualifications: Strong communication skills and a commitment to safeguarding children are essential.
The predicted salary is between 21588 - 21930 £ per year.
Wavertree Hub King’s Leadership Academy Wavertree & King’s Leadership Academy Phoenix
Permanent | Term Time Only | 37 hours per week
Actual Salary: £21,588 - £21,930
Start Date: September 2026
Every great school has someone at the front who quietly keeps the universe from collapsing. At the Great Schools Trust Wavertree Hub, that person could be you. We are looking for a brilliant Receptionist to join our growing Wavertree family, working across King’s Leadership Academy Wavertree and King’s Leadership Academy Phoenix. The two academies are just across the road from each other, so there is no need for hiking boots.
This is a key front-of-house role. You will be the first smile, the calm voice on the phone, the organiser of visitors, messages, meetings and “can you just…” moments. You will help make sure parents, carers, students, staff and visitors feel welcomed, supported and professionally looked after from the moment they arrive.
What you’ll be doing:
- Provide a warm, professional reception service across both academies, handling enquiries in person, by phone and by email.
- Support visitor management, safeguarding procedures, room bookings, hospitality, shared inboxes, records, messages and general administration.
- Help make the Wavertree Hub work beautifully.
We’re looking for someone who is:
- Professional, organised and welcoming
- Calm under pressure, even when three people need you at once, and the phone has developed opinions
- Discreet, trustworthy and confident handling of sensitive information
- Flexible and happy to work across both sites
- A strong communicator with good ICT and administration skills
- Committed to safeguarding and promoting the welfare of children
- Someone who believes small details matter because, in schools, they really do
Experience in a reception, customer service, school office or administrative role would be helpful. A good standard of English and maths is essential. A first aid qualification or experience using school systems such as Bromcom would be a bonus.
Why join us?
At Great Schools Trust, we believe excellence is not a slogan. It is built through daily habits, strong relationships, clear routines and people who care enough to do the job properly. You will join a Trust that values staff wellbeing, professional development and a culture rooted in our ASPIRE values: Aspiration, Self-awareness, Professionalism, Integrity, Respect and Endeavour. You will also be joining the Wavertree Hub at an exciting stage of its development, supporting two academies with a shared commitment to character, leadership and transforming young people’s futures.
The working pattern:
This is a term-time only role, so you work during the 38 weeks that school is open and enjoy around 14 weeks away from work each year during the school holidays. The role also includes 30 days’ paid annual leave, plus bank holidays, which are taken outside of term time. The usual pattern will involve working at King’s Phoenix in the morning and King’s Wavertree in the afternoon, with a 30-minute break each day. On Mondays, the start time is slightly earlier to support opening, preparation and handover arrangements.
Interested?
For an informal conversation or to arrange a visit, please contact Louise Livingston, Operations Manager at l.livingston@kingswavertree.com or 0151 452 6318. Applications should be submitted via MyNewTerm - we are unable to accept CVs. Great Schools Trust is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to safer recruitment checks, including an enhanced DBS check.
Come and be the person who makes the first impression count.
Receptionist in Liverpool employer: King's Leadership Academy Wavertree
At Great Schools Trust, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a vital role in shaping the future of our students. As a Receptionist at the Wavertree Hub, you will enjoy a term-time only schedule, allowing for a healthy work-life balance, alongside 30 days of paid annual leave and a commitment to your professional development. Join us in a culture that values wellbeing, integrity, and respect, as you become the welcoming face of our academies and contribute to a transformative educational experience.
Contact Details:
King's Leadership Academy Wavertree Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at King's Leadership Academy Wavertree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like King's Leadership Academy Wavertree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to King's Leadership Academy Wavertree:Your cover letter is your chance to shine! Tell us why you want to work at King's Leadership Academy Wavertree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at King's Leadership Academy Wavertree!
How to prepare for a job interview at King's Leadership Academy Wavertree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
