At a Glance
- Tasks: Provide first-line ICT support and troubleshoot tech issues for staff and students.
- Company: Join Great Schools Trust, a dynamic educational organisation in Liverpool.
- Benefits: Enjoy 30 days annual leave, career development, and health benefits.
- Other info: Flexible working environment with opportunities for growth and collaboration.
- Why this job: Make a difference in education while enhancing your tech skills.
- Qualifications: GCSE English and Maths, plus practical IT support experience.
The predicted salary is between 30000 - 32833 £ per year.
Great Schools Trust is seeking a proactive, customer-focused ICT Support Officer to support the smooth running of ICT systems across our Liverpool Hub. This is an exciting opportunity for someone who enjoys problem‑solving, working directly with people and providing high‑quality technical support in a busy school environment. The role will initially be based primarily at King’s Liverpool, supporting staff and students with day‑to‑day ICT issues, before moving to King’s Hawthornes as the Liverpool Hub develops.
You will provide first‑line ICT support, troubleshoot hardware and software issues, support devices including tablets, maintain accurate helpdesk and asset records, and help ensure that classroom technology, networks and systems operate effectively. You will also work closely with the Trust’s central IT team, external suppliers, and school colleagues to deliver a reliable, professional, and solutions‑focused ICT service.
The successful candidate will have practical ICT support experience, strong customer‑service skills and the ability to remain calm, organised and professional when responding to technical issues. You will be confident supporting PCs, laptops, tablets, peripherals, Microsoft systems, user accounts and common applications. Experience in a school or education setting would be helpful, but is not essential.
Key responsibilities- Providing first‑line technical support to staff and students, face‑to‑face and remotely
- Responding to ICT support requests through the helpdesk system
- Diagnosing and resolving hardware, software, device, peripheral and application issues
- Supporting PCs, laptops, tablets, Android and Apple devices, classroom technology and audio‑visual equipment
- Assisting with mobile device management, app rollouts and updates
- Carrying out basic network, server, proxy and connectivity checks
- Supporting user account and access permission maintenance
- Installing, configuring, repairing and rebuilding ICT equipment where appropriate
- Maintaining accurate ICT asset and call management records
- Supporting ICT security, backup, encryption and safe data practice
- Escalating complex issues appropriately
- Travelling between Trust academies when required
- Working in line with safeguarding, health and safety, data protection and Trust policies
- GCSE English and Maths at Grade 4/C or above, or equivalent
- Relevant IT knowledge, training or practical experience
- Experience providing IT technical support
- The ability to diagnose and resolve hardware, software and network issues
- A good understanding of PCs, laptops, tablets, peripherals and common applications
- Confidence supporting Microsoft systems and user accounts
- Strong communication and customer service skills
- The ability to prioritise tasks and work to deadlines
- A calm, patient and professional approach
- A proactive, flexible and solutions‑focused mindset
- A commitment to safeguarding and promoting the welfare of children and young people
- The ability to travel easily between Trust sites, including King’s Liverpool and King’s Hawthornes
- IT support in a school or education setting
- Supporting iPads or other tablets
- Using mobile device management systems
- Maintaining ICT asset records
- Supporting server or network systems
- Working with external ICT suppliers
- Competitive salary
- 30 days’ annual leave for support staff, plus bank holidays
- Career development and progression opportunities
- Access to appropriate digital tools and equipment
- Trust‑wide collaboration and professional support
- Optional Benenden Health membership
- Trust‑funded BUPA Employee Assistance Programme
- Good occupational sick pay and family‑friendly policies
- Cycle to Work salary sacrifice scheme
- Membership of the Local Government Pension Scheme
- Opportunities to contribute to Trust‑wide innovation, culture and school improvement
Great Schools Trust is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. Any offer of employment will be subject to appropriate pre‑employment checks, including an enhanced DBS check with barred list check, satisfactory references, right to work checks, qualification verification and occupational health clearance. The Trust will make reasonable adjustments to support applicants and employees with disabilities.
ICT Support Officer in Liverpool employer: King's Leadership Academy, Liverpool
Great Schools Trust is an exceptional employer, offering a supportive and collaborative work environment for the ICT Support Officer role at our Liverpool Hub. With a commitment to employee growth, we provide extensive career development opportunities, competitive benefits including 30 days of annual leave, and access to professional support, all while fostering a culture that prioritises the welfare of our staff and students. Join us in making a meaningful impact in education while enjoying the unique advantages of working within a dynamic school setting.
Contact Details:
King's Leadership Academy, Liverpool Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Officer in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what King's Leadership Academy, Liverpool values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges King's Leadership Academy, Liverpool might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to King's Leadership Academy, Liverpool
Let's not forget to apply directly through the King's Leadership Academy, Liverpool website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Officer in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at King's Leadership Academy, Liverpool.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at King's Leadership Academy, Liverpool. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at King's Leadership Academy, Liverpool
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
