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- Tasks: Answer phones, assist patients, and provide a friendly front-of-house service.
- Company: Busy GP surgery in Kings Langley & Bovingdon with a supportive team.
- Benefits: Flexible hours, training provided, and a chance to make a difference.
- Why this job: Join a caring team and gain valuable experience in healthcare.
- Qualifications: Computer skills essential; experience preferred but not required.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 11 - 16 £ per hour.
Part Time Receptionist required for a busy GP surgery in Kings Langley & Bovingdon, Herts. 17 to 22 hours per week which includes a variety of AM & PM shifts throughout the week. Set shift patterns: AM shift is 7.45am-1.45pm and PM shift is 1.45pm-6.45pm. Flexible additional cover for holidays and sickness is required.
Main duties of the job
- Answering telephones
- Completing Elite triage forms for those who are unable to do it online
- Face to face patient contact
- Appointment & general enquiries
- Signposting patients whilst providing an effective and friendly front of house service
You will also learn the administrative support role for our triage system & work alongside the GPs on a rota basis with the reception & administrative team.
Experience desirable but not essential for the right candidate; computer skills essential but full training will be given in our specific systems.
About us
We are a large practice in Kings Langley with a branch surgery in the village of Bovingdon. We serve a practice population of 15,500 patients in & around our 2 sites. We have 7 GP partners, 4 salaried GPs, a nursing team & additional health professionals in a variety of roles including Clinical Pharmacists, First Contact Physicians (musculoskeletal practitioners), Health & Wellbeing coach, Mental health Nurse, who also work alongside us in our practices. We have a large administrative team that are based at Kings Langley. You will work within our existing reception team - everyone is very friendly and supportive. Your main role will be at either Kings Langley, our Bovingdon branch surgery, or potentially a mix of both so your own transport is essential.
Job responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Have a thorough knowledge of all practice procedures.
- Work in accordance with protocols.
- Scan and photocopy as required.
- Front of house reception greeting/details of patients consulting with members of practice team.
- Handing correspondence to patients, diligently checking their identity.
- Be able to cover other shifts for annual & sick leave.
- Ensure at the end of all clinics that the waiting area is tidy.
- Monitor the running times of the clinicians and advise patients if the clinic is running late.
- Ensure the reception area is tidy at all times.
- Ensure visitors sign the visitors book.
- Adhere to duties as agreed with the practice manager.
- Ensure that the rooms and computers are all switched on and ready for the GPs and nurses at the start of the day.
- Ensure that the TV screen and check-in service is ready for patients to use.
- Direct patients to relevant resources for triage submissions.
- Book Nursing team appointments.
- Process repeat prescription requests as required in accordance with practice guidelines.
- Complete E-consult forms on behalf of patients who are unable to do so themselves.
- Open post and allocate as necessary.
- Action daily tasks list.
- Phone patients as and when needed.
- Ensure forms are always available e.g. registration, change of address, etc.
- Maintain information folders up to date e.g. RESPECT folder.
- Liaison with District Nurses and Health Visitors.
- Ensure building security - have thorough knowledge of doors, windows and alarm system.
- Any other tasks allocated by managers.
Confidentiality
Patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal & Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment.
Quality
The post-holder will strive to maintain quality within the practice.
Communication
The post-holder should recognize the importance of effective communication within the team.
Contribution to the implementation of services
The post-holder will apply practice policies, standards and guidance.
Person Specification
- Ideally experience of working in a busy reception area, but training given for the right candidate.
- A calm, kind, patient & empathetic personality is invaluable to support our patients & colleagues alike.
Qualifications
- Previous experience in a busy reception environment.
- Previous experience of EMIS system.
- Previous experience of Surgery Connect.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Part Time Receptionist in Hemel Hempstead employer: Kings Langley Surgery
Contact Detail:
Kings Langley Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist in Hemel Hempstead
✨Tip Number 1
Get to know the practice! Research the GP surgery in Kings Langley & Bovingdon, and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can provide insider tips about the work culture and what the hiring managers are really looking for.
✨Tip Number 3
Practice makes perfect! Prepare for common receptionist interview questions, especially those related to patient interaction and administrative tasks. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at the surgery.
We think you need these skills to ace Part Time Receptionist in Hemel Hempstead
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous reception or administrative roles, even if they were in different settings, and how they’ve prepared you for this position with us.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on the key responsibilities mentioned in the job description. This will help us quickly see how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kings Langley Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the main duties like answering telephones and assisting patients. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Practice how to convey warmth and friendliness in your responses. Think of examples where you've successfully handled customer queries or provided support, as this will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or managing multiple tasks. Prepare answers that reflect your calmness and empathy, which are essential traits for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the role and the practice. A neat appearance can also boost your confidence when meeting the interviewers.
