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- Tasks: Provide IT support to 500+ remote employees and 8,000+ students.
- Company: Join Inspired Education, a leading global group of premium schools.
- Benefits: Enjoy a competitive salary, life assurance, healthcare cashback, and pension.
- Why this job: Make a real difference in education while working remotely with a dynamic team.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills.
- Other info: Flexible hours and excellent career growth opportunities in a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio.
Inspired Online Schools requires an IT Support Technician based in the UK to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 500+ remote employees as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.
Responsibilities:- To work in a remote environment and provide formal support from 15:00 – 23:00 UK business hours
- Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively
- Support 500+ employees and 8,000+ students remotely
- Support a variety of software packages such as Microsoft 365 and Adobe Connect
- Strong knowledge of Microsoft 365 including the ability to troubleshoot
- Escalate and liaise support queries with internal Inspired IT or with external third-party companies
- Previous experience providing IT support (essential)
- Windows 10 / 11
- Microsoft Office 365
- Able to troubleshoot and resolve problems methodically and logically
- Good administration/clerical skills for updating records
- Empathise with user frustrations; capable of dealing with people in a calm, effective manner
- Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed
- Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information
- Possible requirement to work alternative hours
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
IT Service Technician (1st Line) employer: King's InterHigh
Contact Detail:
King's InterHigh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician (1st Line)
✨Tip Number 1
Network like a pro! Reach out to current employees at Inspired Online Schools on LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our troubleshooting skills, so think about how we’d handle specific issues with Microsoft 365 or Windows 10/11.
✨Tip Number 3
Show our passion for education! Since Inspired is all about providing a world-class learning experience, let’s highlight any relevant experience we have in supporting educational environments or working with students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Inspired team!
We think you need these skills to ace IT Service Technician (1st Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Technician role. Highlight your experience with Microsoft 365 and any previous IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help our remote employees and students. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved IT issues in the past. We love candidates who can think on their feet and troubleshoot effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our careers site. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at King's InterHigh
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 10/11. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the software, but that you can handle real-world issues effectively.
✨Showcase Your Customer Service Skills
As an IT Service Technician, you'll be dealing with frustrated users. Prepare examples of how you've empathised with users in the past and resolved their issues calmly. Highlighting your ability to manage expectations will set you apart from other candidates.
✨Demonstrate Team Spirit
Inspired Online Schools values teamwork, so come prepared to discuss how you've contributed to team objectives in previous roles. Share specific instances where you’ve collaborated with others to solve problems or improve processes.
✨Prepare for Remote Work Challenges
Since this role is remote, think about the unique challenges that come with it. Be ready to talk about how you manage your time and prioritise tasks effectively while working from home. This will show that you’re self-motivated and organised, which is crucial for remote positions.
