Admissions Advisor - Social & Lead Engagement in City of London

Admissions Advisor – Social & Lead Engagement

Role at Inspired Education Group. Permanent part‑time, 30 hrs per week, remote UK, £25k pa.

Managing and engaging prospects across social media, live chat, WhatsApp and email. Digital front line of admissions, guiding families to resources and converting inquiries to enrolment.

Key Responsibilities

• Monitor activity across all platforms, including posts, comments, DMs and tags.
• Respond to queries from prospective families promptly and empathetically using the organisation’s approved tone and messaging.
• Direct families to the most appropriate resources based on their questions.
• Conduct telephone / Teams calls with families who engage and would like a conversation.
• Ensure all materials on the Facebook page are maintained and relevant. Work with the Customer Success Manager to develop new material.
• Proactively engage with families, providing clear next steps or helpful guidance.
• Flag any recurring questions, or concerns to the Customer Success Manager (CSM) so processes can be improved.
• Flag any trends, for example, the types of queries or the demographic of many new leads.
• Plan and host regular virtual coffee mornings, or drop‑in sessions, creating a welcoming space to ask questions and learn more about the school.
• Nurture leads using a variety of channels, including Dynamics 365 and Emplifi.
• Log all new leads within the CRM.
• Nurture leads owned by yourself, track their journey through the pipeline effectively.
• Support existing families that communicate via the social media channels and pages and respond to private messages.
• Share insights, trends, common objections, competitor activity and engagement feedback, with the CSM, to support ongoing improvements.
• Recommend new content.
• Track and report weekly stats to help inform decisions around content and activity.
• Provide feedback on common customer comments.
• Highlight any comments from current families that the Family Liaison Team may need to respond to.
• Meet QA Standards, provide exceptional customer service.
• Comms must be professional, informative, and aligned with our school values.

Ideal Candidate

• Experience in sales, admissions or customer service role, ideally within education, recruitment or a similar environment.
• Proven ability to convert enquiries to sales while maintaining a high standard of customer service.
• Excellent communication and persuasion skills, demonstrating confidence in addressing concerns and closing sales.
• Highly organised and able to multitask, managing multiple leads at different stages of the admissions journey.
• In depth knowledge of the UK education system, including KS 2‑5, A levels and IB desirable.
• Understanding of SEN provisions and how different learning needs can be accommodated in an online school setting – training provided.
• Awareness of key student transition points such as moving from primary to secondary, subject options at A level, and knowledge of extracurricular activities and student engagement opportunities, and how these contribute to a well‑rounded education.
• Tech savvy, comfortable using CRM systems, email and online communication tools.
• Team player, willing to collaborate and share knowledge to improve overall team performance.
• Self‑motivated and results driven.

Desired

• Experience in an education admissions role.
• Knowledge of online learning and digital education trends.
• Familiarity with international student admissions processes.

Safeguarding Statement

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.

For more information visit our careers site. The Admissions Advisor – Social & Lead Engagement role is currently open and welcoming applications.