At a Glance
- Tasks: Supervise the gym, assist members, and maintain a clean environment.
- Company: Join the vibrant Kings Gym community and make a difference.
- Benefits: Enjoy a free gym membership, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a supportive team while helping others achieve their fitness goals.
- Qualifications: Strong communication skills and a passion for fitness.
The predicted salary is between 12 - 16 £ per hour.
This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.
Duties and Responsibilities
- Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating members on equipment use, and answering questions.
- Ensure the fitness area remains clean and organised by tidying loose weights, weight plates, and bars, and communicating with members to maintain a tidy space.
- Disinfect and clean equipment and carry out basic maintenance checks.
- Actively supervise the gym floor by completing regular floor checks.
- Maintain a clean and organised workspace behind the reception counter.
- Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
- Perform opening and closing procedures for the fitness floor and cardio areas.
- Attend mandatory meetings and team training sessions.
- Actively market and promote current facilities and programs at the request of your manager.
- Maintain a consistent standard of performance in all daily tasks.
- Communicate clearly and concisely with members, emergency medical services, or police when necessary.
- Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
- Ensure all members are following Kings Gym policies.
- Understand and implement the KGAudit process.
Key Performance Indicators (KPIs)
Your KPIs will be agreed upon and communicated by your line manager.
Salary
Starting salary: £12.21 per hour
Working Hours
5:30h/6h. Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.
Benefits
- Free Kings Gym membership
- Discounts on supplements and Kings Gym merchandise
- Excellent career development opportunities
- Mental health support via our partner, Carefirst
Gym Receptionist in London employer: Kings Gyms KG Croydon
Kings Gym is an exceptional employer that prioritises the well-being and growth of its staff, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Employees enjoy benefits such as a free gym membership, discounts on merchandise, and access to mental health support, alongside excellent career development opportunities in a vibrant fitness environment. Working at Kings Gym not only allows you to contribute to the health and fitness journey of others but also fosters personal and professional growth in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Gym Receptionist in London
✨Tip Number 1
Get to know the gym culture! Spend some time in the gym before applying. Chat with current staff and members to understand what makes Kings Gym tick. This will help you tailor your approach during interviews.
✨Tip Number 2
Show off your customer service skills! When you get the chance, demonstrate how you can engage with members and handle queries. Use examples from past experiences to highlight your problem-solving abilities.
✨Tip Number 3
Be proactive! If you see something that needs doing, like tidying up or helping a member, jump in. This shows your commitment to maintaining a clean and welcoming environment, which is key for a Gym Receptionist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kings Gym community. Don’t forget to follow up after applying!
We think you need these skills to ace Gym Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Gym Receptionist.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for at Kings Gym. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your experience and skills effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kings Gyms KG Croydon
✨Know Your Gym Stuff
Familiarise yourself with Kings Gym's facilities, services, and policies. Being able to discuss the gym's offerings and how you can contribute to a positive member experience will show your enthusiasm and preparedness.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved conflicts or helped someone achieve their goals, as this role heavily relies on effective communication and support.
✨Demonstrate Your Organisational Skills
Since keeping the gym tidy and organised is part of the job, be ready to discuss how you manage your time and tasks. You might even want to mention any systems you use to stay organised, which will highlight your ability to maintain a clean and welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy member or managing equipment issues. Practising your responses to these scenarios will help you think on your feet and demonstrate your critical thinking skills during the interview.
