At a Glance
- Tasks: Oversee gym operations, ensure safety, and provide top-notch customer service.
- Company: Join the vibrant Kings Gym community focused on fitness and well-being.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in members' fitness journeys while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for fitness are essential.
The predicted salary is between 30000 - 40000 £ per year.
This position is responsible for oversight and supervision of the fitness facility in Kings Gym while on shift. Individuals holding this position must solve on‑job issues by utilising effective critical thinking and decision‑making skills. This person is responsible for providing a clean, safe and welcoming environment for all members of the Kings Gym community. Lastly, this person is responsible for providing quality customer service by assisting members with their long‑term fitness goals.
Duties and Responsibilities
- Assist the Gym Manager in the day‑to‑day smooth running of Kings Gym fitness facilities.
- Act as Duty Manager for the Gym, in the absence of the Gym Manager.
- Line management of Kings Gym fitness personnel.
- Responsibility for legal compliance including Health and Safety.
- Responsible for targeting improvements in service delivery.
- Record and monitor daily safety checks on all equipment (machine maintenance), report any hazards and ensure works are completed.
- To ensure any potential hazards are reported to the Gym Manager.
- To support with tours of the facilities and the "selling" of memberships.
- Monitor deliveries, goods in and out, Biffa collections.
- Dealing with complaints, angry customers, club emails.
- Great communication and leadership on our Slack Platform.
Members
- To deliver a customer service focused culture across the Kings Gym operation.
- To listen to & communicate effectively with all our members.
- To deliver services that are easy to access for all members.
- To be competent and confident in the use of all equipment in the gym.
- To offer and provide advice, motivation and support as required to all users.
- Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment.
- Motivate and encourage Members to ensure repeat custom.
- Making sure all members are following the Kings Gym Rules.
Learning, Growth and Development
- To guide, train and motivate people, managing their performance and delivering a culture of development and performance.
- To work effectively with people, developing productive relationships with colleagues and stakeholders.
- To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
General Duties
- Provide customer service through: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.
- Ensure the fitness area remains clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy.
- Disinfect and clean equipment and complete simple maintenance checks.
- Actively supervise the gym floor, completing regular floor checks.
- Maintain a clean and tidy workspace behind the counter.
- Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.
- Perform opening/closing procedures of the fitness floor and cardio areas.
- Attend mandatory meetings and team training sessions.
- Actively market and promote current facilities and programs as per your manager’s request.
- Maintain a standard of performance on daily tasks.
- Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.
- Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.
Your KPI’s
Your KPI’s will be agreed and communicated by your line manager.
Compensation: Competitive salary
Assistant General Manager in London employer: Kings Gyms KG Croydon
At Kings Gym, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles while contributing to a clean, safe, and welcoming environment for all gym members. Located in a dynamic community, we offer competitive salaries and a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Get to know the gym culture! Spend some time in Kings Gym before your interview. Chat with staff and members, and get a feel for the vibe. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Assistant General Manager, you'll need to handle complaints and motivate members. Role-play common scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Kings Gym community. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let us see your enthusiasm for fitness and helping others achieve their goals. Share any personal experiences or achievements that highlight your commitment to a healthy lifestyle and customer service.
Tailor Your Application:Make sure to customise your application to reflect the specific duties and responsibilities mentioned in the job description. Highlight your relevant experience in managing teams, ensuring safety, and providing excellent customer service to stand out.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your skills and experiences without having to sift through unnecessary details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Kings Gyms KG Croydon
✨Know the Gym Inside Out
Before your interview, make sure you’re familiar with Kings Gym’s facilities, services, and values. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute to the gym's community.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to motivate others and create a positive environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customers or complaints. Think of specific situations where you’ve turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent customer service.
✨Demonstrate Your Commitment to Safety
Since health and safety are crucial in this role, be ready to discuss your understanding of safety protocols and how you would ensure compliance in the gym. Mention any relevant experience you have in maintaining a safe environment.
