Job Title: Fitness Personnel
Reports to: General Manager
Salary: £12.21 per hour
Purpose
This position is responsible for the oversight and supervision of the fitness facility at Kings Gym during assigned shifts. The successful candidate will be able to resolve day-to-day operational issues using effective critical thinking and decision-making skills, while maintaining a clean, safe and welcoming environment for all members of the Kings Gym community.
A strong commitment to customer service is essential, supporting members in achieving their long-term fitness goals and ensuring a positive experience within the gym. Previous class instructor experience is also essential, as delivering fitness classes will form a key part of the role.
Duties and Responsibilities include, but are not limited to:
- Provide customer service through: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions.
- Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks.
- Actively supervise the gym floor, completing regular floor checks.
- Maintain a clean and tidy workspace behind the counter.
- Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff.
- Perform opening/closing procedures of the fitness floor and cardio areas.
- Attend mandatory meetings and team training sessions.
- Actively marketing and promoting current facilities and programs as per your manager's request
- Maintain a standard of performance on daily tasks.
- Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required.
- Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team.
- Making sure all members are following the Kings Gym Policy
- Understanding of the KGAudit
Your KPI's
Your KPI's will be agreed and communicated by your line manager
Working Hours
Working days are Monday to Sunday, Flexible approach to working days/times to ensure effective management of an operation which trades across 7 days a week.
- Free KG membership
- Discount on supplements and Kings merchandize
- Fantastic career opportunities
- Mental health support with our partner Carefirst
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Team Member employer: Kings Gyms (Iceking)
Kings Gym is an exceptional employer that prioritises both employee growth and member satisfaction. With a strong focus on career development, team leadership, and a supportive work culture, employees benefit from free gym membership, discounts on supplements, and mental health support. Located in a vibrant community, this role offers the opportunity to lead a high-performing team while driving commercial success and delivering outstanding member experiences.
