At a Glance
- Tasks: Oversee gym operations, ensure safety, and provide top-notch customer service.
- Company: Join the vibrant Kings Gym community focused on fitness and well-being.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with plenty of opportunities for career advancement.
- Why this job: Make a real difference in members' fitness journeys while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for fitness are essential.
The predicted salary is between 30000 - 40000 £ per year.
This position is responsible for oversight and supervision of the fitness facility in Kings Gym while on shift. Individuals holding this position must be able to solve on-job issues by utilising effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe and welcoming environment for all members of the Kings Gym community. Lastly, this person is responsible for providing quality customer service by assisting members with their long-term fitness goals.
Duties and Responsibilities include, but are not limited to:
- Assist the Gym Manager in the day-to-day smooth running of Kings Gym fitness facilities
- Act as Duty Manager for the Gym, in the absence of the Gym Manager
- Line management of Kings Gym fitness personnel
- Responsibility for legal compliance including Health and Safety
- Responsible for targeting improvements in service delivery, KG Audit
- Record and monitor daily safety checks on all equipment (machine maintenance), report any hazards and ensure works are completed
- Ensure any potential hazards are reported to the Gym Manager
- Support with tours of the facilities and the selling of memberships
- Monitor deliveries, goods in and out, Biffa collections
- Handling customer complaints, resolving member concerns, and managing club email communications
- Great communication and leadership on our Slack Platform
- To deliver a customer service focused culture across the Kings Gym operation
- To listen to & communicate effectively with all our members
- To deliver services that are easy to access for all members
- To be competent and confident in the use of all equipment in the gym
- To offer and provide advice, motivation and support as required to all users
- Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment
- Motivate and encourage Members to ensure repeat custom
- Making sure all members are following the Kings Gym Rules
- To guide, train and motivate people, managing their performance and delivering a culture of development and performance
- To work effectively with people, developing productive relationships with colleagues and stakeholders
- To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives
General Duties:
- Provide customer service through interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions
- Ensure the fitness area remains clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy
- Disinfect and clean equipment and complete simple maintenance checks
- Actively supervise the gym floor, completing regular floor checks
- Maintain a clean and tidy workspace behind the counter
- Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff
- Perform opening/closing procedures of the fitness floor and cardio areas
- Attend mandatory meetings and team training sessions
- Actively marketing and promoting current facilities and programs as per your manager’s request
- Maintain a standard of performance on daily tasks
- Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required
- Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team
Your KPI’s: Your KPIs will be agreed and communicated by your line manager.
Assistant General Manager employer: Kings Gym Tower Bridge
At Kings Gym, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As an Assistant General Manager, you will play a pivotal role in creating a welcoming environment for our members while enjoying comprehensive training opportunities and a strong emphasis on teamwork. Located in a dynamic fitness community, we offer competitive benefits and the chance to make a meaningful impact on the health and wellness of our members.
