At a Glance
- Tasks: Engage with families, provide top-notch customer service, and support our charitable initiatives.
- Company: Join Kings Active Foundation, a charity dedicated to getting children active and having fun.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and free child places on Kings Camps.
- Other info: Work in a fun, supportive environment with great career growth opportunities.
- Why this job: Be the voice of our members and make a real difference in children's lives.
- Qualifications: 1-2 years in customer service, strong communication skills, and a passion for child development.
The predicted salary is between 25000 - 25000 £ per year.
As part of our Membership Team, you'll report to our Membership Manager, to develop relationships and engage with our key demographic - parents, guardians, schools and children. You'll provide outstanding customer service and increase sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.
About the Membership Team
'First impressions count' have never been more important for our Membership Team. You're often the first point of contact for families when contacting us about their child places on Kings Camps. They could be making a booking, enquiring about places they've booked online or simply wanting to know about what we do. You are the voice of our members. A large part of the role is to listen to our members, seek feedback and ensure that their comments - good or not so good - are heard across the organisation.
About You
We're looking for you to have 1-2 years experience in a customer service role, good at chatting (and listening!), high level of written communication with attention to detail, be a great team player, experience of compiling reports and data analysis and have an excellent level of digital and computing skills (e.g. Microsoft Office). For someone to be successful with us, they need the 'Kings Factor' - energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of the Kings Active Foundation. You must have eligibility to work in the UK.
Rewards and Benefits
- Where: Kings Active Foundation HQ, Sheffield (hybrid working with a mixture of office and home)
- Salary: £25,000 per annum, DOE
- Working pattern: We typically work 37.5 hours per week, within 8am-6pm Mon to Fri but flexibility is key and embracing peak demand at popular times of the year is required from our team
- Pension: Enhanced pension and employer contributions (5%) and Group Life Assurance Scheme
- Holiday: In addition to statutory holidays, we offer a generous starting holiday allowance of 25 days per annum with additional holidays being added after 2 years' service up to a maximum of 30 days per annum (after 5 years' service).
- Free child places on Kings Camps for your child(ren) aged 5-17 years (if you're at that point of life)
- Discounts: Cycle to work scheme and access to 100's of offers through BHN Extras and Charity Worker discounts
- Secure, free onsite parking
- Disclosure Barring Service (DBS) application fees paid for
- Work in a fun, progressive environment with regular social activities and employee celebrations
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We're experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
Want to know more about the amazing organisation you're interested in working for?
Our work is seasonal and roles do become available throughout the year. If this role isn't quite the right fit for you, you can check back on our Careers page for other opportunities. They say that if you love your job, you'll never work a day in your life and I can't agree with that more! An organisation who value you no matter what your role might be, and everyone supporting each other to achieve our mission of getting children active.
CUSTOMER SERVICE SPECIALIST in Sheffield employer: Kings Foundation
At Kings Active Foundation, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual contributions. Located in Sheffield, our hybrid working model allows for flexibility while providing generous benefits such as enhanced pension contributions, a starting holiday allowance of 25 days, and free child places on our camps. Join us in making a meaningful impact on children's lives while enjoying a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE SPECIALIST in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kings Foundation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kings Foundation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER SERVICE SPECIALIST in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kings Foundation:Your cover letter is your chance to shine! Tell us why you want to work at Kings Foundation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kings Foundation!
How to prepare for a job interview at Kings Foundation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
