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- Tasks: Support clients through probate queries and provide excellent customer service.
- Company: Kings Court Trust, a compassionate probate expert.
- Benefits: Competitive salary, flexible working, health cash plan, and employee discounts.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Customer service or sales experience with effective communication skills.
The predicted salary is between 27500 - 32500 £ per year.
Salary: £27,500 - £32,500 + OT
Location: Hybrid - we ask for a minimum of 3 days in our Bristol office
Hours: 37.5 per week, Monday - Friday
Start Date: Flexible
Do you have experience in probate sales with a passion for delivering a positive customer experience? Are you proactive in your approach to work with a desire to achieve your goals? If so, then Kings Court Trust may have a great opportunity for you!
We are looking for a Client Support Consultant to join our sales team.
About Us
At Kings Court Trust, we understand that dealing with a loved one's estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one's memory.
What You'll Be Doing
As a Client Support Consultant, you will be the first person a client speaks to. You will engage in an empathetic and personal way to support clients through their probate query and identify opportunities to quote for Kings Court Trust services. A strong customer service, yet sales focused approach you will work with the client and wider probate team to ensure a smooth and seamless client journey from sales to operations. This is a great opportunity for anyone with customer service and/or sales experience. We can offer you excellent training and support to develop your career here at Kings Court Trust.
Duties Include:
- Manage inbound leads and enquiries from clients.
- Provide initial probate information and guidance to help clients understand the probate process.
- Take responsibility for clients after contract signature to ensure a smooth and efficient handover to service delivery.
- Provide excellent end-to-end customer service through a consultative sales approach.
- Meeting and exceed sales and performance targets.
- Identifying opportunities to upsell/cross-sell services.
The Ideal Candidate
We understand you may not have all of the skills or experience below, and we will encourage you to apply if you have some of the below:
- Effective communication skills.
- A minimum of one years' experience in a professional services sales or customer service-based role.
- Previous experience in a guided but unscripted environment.
- Experience with inbound / outbound calls.
- Lead management.
- Demonstrable client service and administration skills.
What We Can Offer You:
- 25 days plus bank holidays, increasing annually to 30.
- Long service leave reward.
- Health Cash Plan - Cash back for Dental, optical, and other treatments.
- Employee discounts across a range of high street products.
- Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy.
- Income protection insurance.
- Life assurance policy.
- Enhanced family leave.
- Cycle to work scheme.
- Employee Assistance Programme.
- Flexible working options across most roles.
Ready to Apply
If Kings Court Trust and if this opportunity excites you and you'd like to consider joining us, please apply today with your CV!
Equality, Diversity and Inclusion
At Kings Court Trust, we're committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience - nothing else. We're proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do.
By applying for this role, you're sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy, available on our website.
Customer Service Executive - Professional Services in Bristol employer: Kings Court Trust
Contact Detail:
Kings Court Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Professional Services in Bristol
✨Tip Number 1
Get to know the company inside out! Research Kings Court Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Client Support Consultant, you'll need to engage empathetically with clients. Role-play common scenarios with friends or family to build confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Kings Court Trust and ready to take that next step in your career.
We think you need these skills to ace Customer Service Executive - Professional Services in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Support Consultant. Highlight any customer service or sales experience you have, especially in professional services. We want to see how your skills align with our mission at Kings Court Trust!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering excellent customer experiences and how you can contribute to easing the burden for families during tough times. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: Effective communication is key in this role. Use clear and concise language in your application, and don’t forget to demonstrate your empathetic approach. We’re looking for someone who can connect with clients on a personal level!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Kings Court Trust
✨Know Your Stuff
Before the interview, make sure you understand the probate process and the services Kings Court Trust offers. Familiarise yourself with common client queries and think about how you would respond empathetically. This will show that you're proactive and ready to support clients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond for a client or resolved a difficult situation. This will demonstrate your ability to provide a seamless client journey, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s important for a Client Support Consultant to engage empathetically with clients, so showing this skill in your interview will set you apart.
✨Be Ready to Discuss Sales Strategies
Since the role involves a sales-focused approach, be prepared to discuss how you identify opportunities to upsell or cross-sell services. Think of specific strategies you've used in the past and be ready to share how you met or exceeded sales targets. This will highlight your ability to contribute to the team’s success.