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- Tasks: Manage a diverse caseload and mentor a team of case managers.
- Company: Join Kings Court Trust, an award-winning probate provider dedicated to exceptional customer service.
- Benefits: Enjoy flexible working, 25+ days off, health cash plan, and employee discounts.
- Why this job: Be part of a growing team that values work-life balance and professional development.
- Qualifications: Experience in probate administration and customer service is preferred but not mandatory.
- Other info: Salary up to £50,000 with bonus potential and hybrid work options.
The predicted salary is between 30000 - 70000 £ per year.
Are you an experienced probate professional looking for a new opportunity?
Kings Court Trust are looking for an experienced Probate Lead Case Manager to join and support us in an exciting period of growth. Customer service is at the heart of everything we do, meaning you won’t be working in a time recording fee earning way, but ensuring you deliver our award-winning estate administration service to our clients. As winners of the probate provider – south award 2024, we really do care. We appreciate our employees’ lives outside of work, and encourage, promote and support flexible working to assist you with achieving the right work-life balance.
What you’ll be doing
As our probate lead you will be:
- Owning a complex case load of approximately 40 files.
- Due to the nature of the business partners we work with, the caseload you will be responsible for will be very varied and develop the knowledge of even the most experienced case managers.
- Coaching, mentoring and developing our team of case managers.
- Working closely with our Legal Services Director on unique and complex matters.
The ideal candidate
Qualifications are desirable but not essential; we are looking for individuals with a solid probate administration or technical background. You must have some of the following experience:
- Extensive end-to-end probate administration.
- Managing escalations and technical questions.
- Several years in a customer service or private client-focused environment.
What we can offer you
- 25 days plus bank holidays, increasing annually to 30.
- Health Cash Plan – Cash back for Dental, optical, and other treatments.
- Employee discounts across a range of high street products.
- Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.
- Enhanced family leave.
- Cycle to work scheme.
- Employee Assistance Programme.
- Flexible working options.
Need to know
- Salary: up to £50,000+ per annum DOE.
- Bonus scheme of up to 6% payable per quarter.
- Location: Bristol, Hybrid, Remote (we are flexible to meet candidate needs).
- Hours: Typical office hours are 9am – 5pm.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Legal Services
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Senior Probate Case Manager employer: Kings Court Trust Ltd
Contact Detail:
Kings Court Trust Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Probate Case Manager
✨Tip Number 1
Make sure to highlight your experience in end-to-end probate administration during any conversations or interviews. This role requires a solid understanding of the probate process, so be prepared to discuss specific cases you've managed.
✨Tip Number 2
Since customer service is at the heart of Kings Court Trust, think about examples from your past roles where you went above and beyond for clients. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Familiarize yourself with the unique challenges that come with managing a varied caseload. Be ready to discuss how you would approach complex cases and what strategies you would use to mentor and support your team.
✨Tip Number 4
Research Kings Court Trust's recent achievements, like winning the probate provider – south award 2024. Showing that you are informed about the company’s successes can help you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace Senior Probate Case Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Probate Case Manager position. Understand the key responsibilities and required skills, especially focusing on customer service and probate administration.
Tailor Your CV: Customize your CV to highlight relevant experience in probate administration and customer service. Emphasize any coaching or mentoring roles you've had, as well as your ability to manage complex cases.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for probate work and customer service. Mention specific experiences that align with the company's values and how you can contribute to their award-winning estate administration service.
Highlight Flexibility and Teamwork: In your application, emphasize your ability to work flexibly and collaboratively. Discuss any previous experiences where you successfully worked in a team or adapted to changing circumstances, as this aligns with the company's culture.
How to prepare for a job interview at Kings Court Trust Ltd
✨Showcase Your Customer Service Skills
Since customer service is at the heart of what they do, be prepared to discuss your experience in delivering exceptional service. Share specific examples where you went above and beyond for clients.
✨Demonstrate Your Technical Knowledge
Highlight your extensive end-to-end probate administration experience. Be ready to answer technical questions and discuss how you've managed escalations in previous roles.
✨Emphasize Team Leadership Experience
As a lead case manager, you'll be coaching and mentoring others. Talk about your leadership style and provide examples of how you've successfully developed team members in the past.
✨Discuss Work-Life Balance
Kings Court Trust values work-life balance, so mention how you manage your time effectively. Share any experiences that demonstrate your ability to maintain this balance while delivering high-quality work.
