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- Tasks: Lead the front desk team and ensure top-notch customer service at our charming hotel.
- Company: Kings Court Hotel, part of the Best Western Signature Collection, known for elegance.
- Benefits: Competitive salary, flexible hours, and a vibrant work environment in beautiful Alcester.
- Why this job: Join a dynamic team and create memorable experiences for guests every day.
- Qualifications: Strong customer service skills and previous hospitality experience preferred.
- Other info: Opportunity for career growth in a supportive and welcoming atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Located in the picturesque town of Alcester in Warwickshire, Kings Court Hotel offers 61 uniquely styled bedrooms nestled in stunning surroundings. Recognized for its charm and elegance, the hotel serves as a premier venue for weddings, conferences, and special events. As part of the Best Western Signature Collection, the hotel ensures high standards in hospitality and guest experience. It is an ideal destination for both business and leisure travelers.
This is an on-site, full-time position for a Reception Manager at Kings Court Hotel, located in Alcester. The Reception Manager will oversee daily front desk operations, ensuring excellent customer service and efficient processes.
- Responsibilities include managing the reception team, handling guest inquiries, overseeing reservations, and ensuring a seamless check-in and check-out experience.
- Additionally, the Reception Manager will address customer concerns promptly, maintain a welcoming environment, and support administrative tasks related to the front desk.
Qualifications
- Proven expertise in Customer Service and commitment to Customer Satisfaction
- Strong Receptionist Duties and Organization Skills
- Excellent Communication skills to handle guest interactions and team coordination
- Previous experience in a hospitality or supervisory role is highly beneficial
- Ability to work flexible hours, including evenings and weekends
- Proficiency in booking software or related systems is an advantage
- Advantageous if worked with Guestline PMS.
Reception Manager in Alcester employer: Kings Court Hotel Alcester - Stratford Upon Avon Part of Best Western Signature collection.
Contact Detail:
Kings Court Hotel Alcester - Stratford Upon Avon Part of Best Western Signature collection. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Alcester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Kings Court Hotel's unique offerings and charm. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Manager and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Kings Court Hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Reception Manager in Alcester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reception Manager role. Highlight your relevant experience in customer service and any previous supervisory roles. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates get straight to the heart of their experiences and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kings Court Hotel Alcester - Stratford Upon Avon Part of Best Western Signature collection.
✨Know the Hotel Inside Out
Before your interview, take some time to research Kings Court Hotel. Familiarise yourself with its unique features, services, and the overall guest experience it offers. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Reception Manager, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards in hospitality.
✨Demonstrate Team Leadership
Since you'll be managing a reception team, be ready to discuss your leadership style. Think of specific instances where you successfully motivated your team or improved processes. This will illustrate your capability to foster a positive work environment and ensure efficient operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a double booking or a dissatisfied guest. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're prepared for the challenges of the role.
