At a Glance
- Tasks: Support students' wellbeing and manage support processes in a dynamic academic environment.
- Company: Join a diverse faculty at a leading university in central London.
- Benefits: Flexible working, comprehensive leave policies, and a supportive community.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Make a real difference in students' lives while fostering a positive culture of wellbeing.
- Qualifications: Experience in student support and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
The Faculty of Natural, Mathematical & Engineering Sciences (NMES) comprised of Chemistry, Engineering, Informatics, Mathematics, and Physics departments. All departments are highly rated in research activities and a wide-ranging portfolio of education programmes.
Celebrating diversity and supporting staff is important to us and we offer a range of provision including flexible working, caring support (including a Parenting and Carers Fund and the Carer\\\'s Career Development Fund), training, and a variety of diversity and inclusion networks. We offer comprehensive leave policies for parental, adoption, surrogacy, dependant and shared leave.
The university is making investment in NMES and both student and staff numbers are growing. Our staff come from over 45 countries and 56% of our students are from outside the UK. Principally located on the Strand Campus in the heart of central London, further details available at www.kcl.ac.uk/nmes
About the roleThe role of the Student Support Manager is to develop, oversee and review the provision of support for students in the faculty. There will be a focus on individual student wellbeing cases and managing the faculty elements of formal student support processes such as Student of Concern, Support for Study and disability inclusion. The role holder will also work with others to develop and maintain a positive culture of wellbeing within the faculty, in line with the university\\\'s commitment to the \\\'whole university\\\' approach to mental health and wellbeing.
The role holder will act as a liaison for central support services and provide expert advice to staff when students are experiencing difficulties, including signposting to specialist services and promoting awareness of these services. An important part of the role will be to ensure that wellbeing support is provided clearly and consistently for all the faculty\\\'s students, so the role holder should feel comfortable developing and delivering training and guidance for staff to ensure they have a clear understanding of the relevant processes.
The role holder will be proactive and will have an excellent understanding of the needs of Natural, Mathematical & Engineering Sciences (NMES) students and the challenges that they face. They will be adept at planning and problem solving and able to work independently, while also forging excellent relationships with a wide number of colleagues across different teams.
This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.
This is a hybrid role; a minimum of 2 days a week attendance in the office is expected.
About youTo be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Experience of supporting students through complex and serious issues.
- Strong stakeholder management skills with the ability to work across multiple teams and departments to influence and deliver outcomes successfully.
- Excellent written and verbal communications skills.
- Ability to use initiative and respond positively and proactively to situations developing at short notice.
- Excellent organisational and time management skills, with the ability to coordinate a busy workload while prioritising effectively.
- Knowledge of the issues facing students in Higher Education and developments in the sector around student wellbeing support.
- Experience of working confidently with sensitive data and information.
- The ability to work calmly under pressure.
Desirable criteria
- Experience of case work and referral, and the corresponding confidentiality issues.
- Degree or relevant professional qualifications.
- Experience of working in a HE institution.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document provided at the bottom of the next page after you click \"Apply Now\". This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further InformationWe pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King\\\'s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our \\\'How we Recruit\\\' pages.
Interviews are likely to be held w/c 10 November 2025.
#J-18808-LjbffrStudent Support Manager in London employer: King’s College London
At the Faculty of Natural, Mathematical & Engineering Sciences (NMES), we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. Located in the vibrant heart of central London, we offer flexible working arrangements, comprehensive leave policies, and a commitment to diversity through various support networks. Join us to make a meaningful impact on student wellbeing while enjoying a collaborative culture that values your contributions and encourages continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Manager in London
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like King’s College London just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at King’s College London. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Student Support Manager in London
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Support Manager role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At King’s College London, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at King’s College London
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at King’s College London, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At King’s College London, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
