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For Companies At a Glance
- Tasks: Support online learners with personalised guidance and organise engaging community events.
- Company: Join King’s College London, a leader in innovative online education.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact on students' lives while being part of a passionate and supportive team.
- Qualifications: No specific qualifications required; just a passion for helping others succeed.
- Other info: Flexible working hours with a 5 over 7 shift pattern; full-time and maternity cover positions available.
The predicted salary is between 28800 - 48000 £ per year.
About us
Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and student support. The student support function is a brand-new unit responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.
About the role
As a Student Support Advisor at King’s College London, your mission is to champion an exceptional front-line service for online distance learners. You know what it takes to study online, at distance, and the skills and support students need to thrive. Driven by a passion for providing an extraordinary experience, Advisors are committed to differentiated support that exceeds all expectations. From arrival to proud graduation, the Advisor will personalise support by building strong relationships with their caseload of students. This includes being a one-to-one, first point of contact for students who might be struggling or in need of extra support, which in turn enables them to stay on track and succeed. The role also includes arranging fun, engaging events which build a sense of belonging and community. The team liaises closely with other departments and faculties to fully support students and ensure their connection with King’s College is wholly positive and one that lasts a lifetime.
The Student Support Advisor role is responsible to a Student Support Team Leader. All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm. This is one full time permanent position available and also one Maternity cover position available on a fixed term contract from Aug 2025-July 2026 (please note this could be earlier dependent upon if the substantive postholder returns earlier). Please stipulate in your cover letter which post you prefer.
Previous applicants need not apply.
Student Support Advisor - Strand, London, WC2R 2LS employer: Kings College London
Contact Detail:
Kings College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor - Strand, London, WC2R 2LS
✨Tip Number 1
Familiarise yourself with the online learning environment and the specific challenges that distance learners face. Understanding these nuances will help you demonstrate your empathy and ability to provide tailored support during interviews.
✨Tip Number 2
Showcase your experience in building relationships and providing exceptional customer service. Think of examples where you've gone above and beyond to support someone, as this aligns perfectly with the role's focus on personalised student support.
✨Tip Number 3
Research King’s College London and its Vision 2029 strategy. Being able to discuss how you can contribute to their ambition of leading in online education will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ideas for engaging events that foster community among online learners. This shows your proactive approach and commitment to enhancing the student experience, which is a key aspect of the role.
We think you need these skills to ace Student Support Advisor - Strand, London, WC2R 2LS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Student Support Advisor. Highlight your understanding of online learning and how you can contribute to enhancing the student experience.
Tailor Your CV: Customise your CV to reflect relevant experience in student support or similar roles. Emphasise skills such as communication, empathy, and problem-solving, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting online learners. Mention specific examples of how you've helped students in the past and express your enthusiasm for the role at King’s College London.
Follow Application Instructions: Ensure you follow all application instructions carefully. Specify your preference for either the full-time or maternity cover position in your cover letter, as requested in the job description.
How to prepare for a job interview at Kings College London
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students succeed in their online studies. Share any personal experiences or stories that highlight your commitment to providing exceptional support and how you understand the unique challenges faced by online learners.
✨Demonstrate Relationship-Building Skills
Since the role involves building strong relationships with students, be prepared to discuss your approach to connecting with individuals. Provide examples of how you've successfully supported others in the past and how you would personalise your support for each student.
✨Highlight Your Organisational Abilities
As a Student Support Advisor, you'll need to manage multiple students and events simultaneously. Be ready to talk about your organisational skills and how you prioritise tasks. Mention any tools or methods you use to stay organised and ensure that no student feels neglected.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential challenges students might encounter and how you would address them. This will demonstrate your problem-solving skills and your ability to think on your feet, which are crucial for this role.
